Disability Management Consultant

AGS Rehab Solutions Inc.; Mississauga; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

AGS Rehab Solutions Inc. is seeking a Disability Management Consultant to manage complex disability cases across Canada. This primarily remote role supports early and safe return to work, coordinating RTW, accommodations, and communications with employees, employers, and providers.

You will manage a varied caseload, maintain case notes, and uphold professional standards. You will collaborate with employers, insurers and medical providers to deliver proactive, compliant disability management

Qualifications

• Minimum two years’ relevant experience in disability management.
• Strong understanding of applicable insurance legislation and regulatory guidelines.
• Professional designations such as CDMP or CVRP are an asset.

Responsibilities

• Manage absences to include Short Term/Weekly Indemnity/Salary Continuance for a variety of customers across Canada.
• Coordinate RTW with the claimant and consider medical accommodations to achieve favourable outcomes.
• Develop, implement and monitor the progress of claimants based on best practices.
• Liaise with medical treatment providers, employers, insurers and other organizations to support return to work.
• Maintain a manageable caseload from the Employer Department and provide front line services as required.
• Prepare communications for employees and employers for RTW and DM services as prescribed by guidelines.
• Maintain up-to-date case management notes within the online file management system.
• Maintain relationships with customers and address inquiries in a timely manner.
• Follow established policies and procedures of AGS and service standards.
• Understand legislation, policies, procedures and collective agreements as required.
• Uphold professional designations while providing exemplary services; bilingualism is an asset.

Skills

Communication

Organization

Time management

Analytical

Job description

AGS is hiring a Disability Management Consultant! Join a progressive company with a passionate, forward-thinking Team that fosters wellbeing for employees as well as claimants. In this role, you will manage complex disability cases in a pro-active manner with the goal of returning claimants to an optimal level of function, supporting early and safe return to work. In this position, you will:

• Manage absences to include Short Term/Weekly Indemnity/Salary Continuance for a variety of customers across Canada. Other claim types could include attendance management, stay at work, accommodation, and workers compensation.
• Coordinate RTW with the claimant, as well as consider medical accommodations, in order to achieve favourable outcomes.
• Develop, implement and monitor the progress of claimants, based on industry best practices.
• Liaise with medical treatment providers, employers, insurers and other organizations as needed to support claimants through the process of returning to work.
• Maintain a manageable caseload of files from the Employer Department that will allow for ongoing understanding of the customer needs and AGS internal processes while also providing front line services in accordance with professional credentials, training and experience requirements.
• Prepare communications for employees and employers for whom RTW and DM services are being provided, as prescribed by Operating Guidelines and/or service agreement with employer and or as directed by Manager/Team Lead.
• Maintain up to date case management notes within online file management system.
• Maintain relationships with customers and address questions/inquiries in a timely manner.
• Follow established policies and procedures of AGS and service standards outlined by customers.
• Understand legislation, policies and procedures as well as collective agreements, as required.
• Uphold professional designations while also providing exemplary services to AGS customers.
• Bilingualism is an asset.

About the Job

AGS is hiring a Disability Management Consultant! Join a progressive company with a passionate, forward-thinking Team that fosters wellbeing for employees as well as claimants. In this role, you will manage complex disability cases in a pro-active manner with the goal of returning claimants to an optimal level of function, supporting early and safe return to work. In this position, you will:

• Manage absences to include Short Term/Weekly Indemnity/Salary Continuance for a variety of customers across Canada. Other claim types could include attendance management, stay at work, accommodation, and workers compensation.
• Coordinate RTW with the claimant, as well as consider medical accommodations, in order to achieve favourable outcomes.
• Develop, implement and monitor the progress of claimants, based on industry best practices.
• Liaise with medical treatment providers, employers, insurers and other organizations as needed to support claimants through the process of returning to work.
• Maintain a manageable caseload of files from the Employer Department that will allow for ongoing understanding of the customer needs and AGS internal processes while also providing front line services in accordance with professional credentials, training and experience requirements.
• Prepare communications for employees and employers for whom RTW and DM services are being provided, as prescribed by Operating Guidelines and/or service agreement with employer and or as directed by Manager/Team Lead.
• Maintain up to date case management notes within online file management system.
• Maintain relationships with customers and address questions/inquiries in a timely manner.
• Follow established policies and procedures of AGS and service standards outlined by customers.
• Understand legislation, policies and procedures as well as collective agreements, as required.
• Uphold professional designations while also providing exemplary services to AGS customers.
• Bilingualism is an asset.

Who We Are

AGS Rehab Solutions Inc. is a recognized leader in the provision of disability management, assessment and vocational solutions, headquartered in Mississauga, Ontario and providing services nationally. We believe that all employees contribute directly to the growth and success of AGS. We are committed to our employees’ individual growth and development. We seek to create a collegial workplace that is supportive, rewarding and enjoyable.

What We Stand For

Core values are AGS’ guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.

Quality and Excellence: a commitment to being the best and/or delivering the best.

Customer Centric: deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.

Accessible and Supportive: safe environment that creates support for learning

Respect and Integrity: honesty and transparency in thought, communication, and action

Who You Are

You are a dedicated, client-focused professional with a minimum of two years’ relevant experience and a strong understanding of applicable insurance legislation, policies, and regulatory guidelines. You take pride in delivering high-quality services and reports accurately, efficiently, and within established timelines.

You bring exceptional communication, organizational, and time-management skills, along with sound judgment, strong analytical abilities, and a solutions-oriented mindset. Professional designations such as CDMP or CVRP are considered an asset.

You thrive in a fast-paced, collaborative environment where teamwork, adaptability, and innovation are valued. With a keen eye for detail and a commitment to service excellence, you confidently manage competing priorities while consistently delivering results.

Above all, you are passionate about making a meaningful difference and eager to contribute to a growing organization that values its people, clients, and professional excellence.

Work Arrangement

This is a primarily remote position, with occasional in-office meetings.

Diversity & Inclusion

AGS is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.