Program Specialist I (Talent Pool)

Allegis Global Solutions; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

RRSP matching

Paid time off

Employee assistance program

Life and disability insurance

Tuition reimbursement

Job summary

Allegis Global Solutions (AGS) is seeking a Program Specialist I to manage full lifecycle requisitions, including intake, sourcing, shortlisting and onboarding. You will act as a talent advisor, coordinating with hiring managers and suppliers to secure quality talent efficiently.

The role involves documenting conversations, maintaining reports, and ensuring timely fulfillment while upholding high customer satisfaction across client programs. A university degree is preferred.

Qualifications

• University degree preferred or applicable experience.
• Experience in high volume coordination activities.
• At least 1 year of customer service experience.
• Excellent verbal and written communications.
• Ability to work in a dynamic environment that changes daily.
• Strong analytical and problem solving skills.
• Strong documentation and follow up skills.
• Strong time management and organization skills.
• Proficient with MS Office and general PC skills.

Responsibilities

• Assist client managers during all contract labor acquisition stages: requisition intake, sourcing, shortlisting and interviewing.
• Prepare insightful questions for requirement intake sessions with hiring managers to gather detailed job descriptions.
• Document requirement intake conversations in the appropriate database (VMS, AGS360).
• Use reports to manage open requirements and advise on supplier sourcing strategies.
• Discuss expectations, timeframes, feedback, and roles with stakeholders.
• Coach and oversee performance of participating staffing suppliers.
• Record client/supplier issues and track resolutions to ensure satisfaction.
• Monitor contract SLA performance, requisition aging, invoicing, and vendor compliance.
• Maintain monthly activity and performance reports.
• Interact with clients, vendors, contract staff and partners via face-to-face, email and phone.
• Assist with worker assignment management to improve data integrity.
• Liaise with managers, vendors and security to complete paperwork before start and end of assignments.
• Ensure all work orders close with accurate finish reasons and notify appropriate departments.
• Assist with collection of company assets from vendors (laptops, badges).
• Monitor time and expense entries to ensure timely approvals by hiring managers.
• Communicate with vendors to complete onboarding paperwork promptly.
• Log client and vendor inquiries into Salesforce.com.

Skills

Recruitment coordination

Customer service

Verbal communication

Written communication

MS Office

Problem solving

Time management

Attention to detail

Independent work

Education

University degree

Job description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

Why Join?

You’re letting us know you’d like to be considered as new roles open up.

Our team will reach out if a position looks like a great fit for your skills and interests.

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities

• Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
• Document requirement intake conversations in appropriate database (VMS, AGS360)
• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
• Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
• Coach, manage and oversee performance of participating staffing suppliers
• Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
• Monitor performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance tracking
• Maintain and update monthly activity and performance reports
• Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners
• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
• Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
• Assist with the collection of company assets from vendors (laptop, badges, etc.)
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
• Log all client and vendor inquiries into Salesforce.com

Qualifications

• University degree preferred or applicable experience
• Experience in high volume coordination activities
• At least 1year of any customer service industry experience
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong time managementStrong organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with some direction
• Customer Focused

Additional Information

Per Salary Transparency:The range for this position is $55-65k CAD + bonus.

• AI Usage Disclosure
  • Please note that we use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
• Existing Vacancy Statement
  • This posting is for an existing vacancy within our organization.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
    • Benefits Overview:
      • Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
      • Comprehensive health, dental, and vision insurance
      • RRSP retirement savings plan with company match options
      • Paid time off, including vacation, sick leave, and holidays
      • Employee assistance program (EAP)
      • Life and disability insurance
      • Professional development and tuition reimbursement opportunities

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [emailprotected] for accommodation options.