Disability Management Case Officer

Manitoba Hydro; Winnipeg; On-site; CAD 78,000 - 107,000; Full time

Benefits offered by this job

Nine-day work cycle

Comprehensive benefits

Job summary

Manitoba Hydro seeks a Disability Management Case Officer to support employees and line management when medical absences or accommodations are needed.

You will manage medical information, coordinate accommodations, and liaise with insurers and HR to ensure safe, timely return-to-work options. The role emphasizes PHIA compliance and cross-functional collaboration.

Qualifications

• Four-year degree plus three years' related experience (two in disability management).
• Or two-year health diploma with five years related experience (three in disability management).
• CDMP and/or CRTWC designation is an asset.
• Strong interpersonal and written communication skills.
• Familiarity with PHIA/FIPPA and Workers Compensation Act.

Responsibilities

• Provide stakeholders with information about the Disability Management process.
• Lead and coordinate the medical accommodation process following the Hierarchy of Return to Work.
• Review, clarify, and relay medical information in accordance with PHIA.
• Maintain detailed, accurate case management records.
• Guide line management in providing medical accommodations as per policy.
• Coordinate remain at and return-to-work process, including referrals.

Skills

Interpersonal skills

Communication skills

Written communication

Project coordination

Multitasking

Education

Bachelor's degree

Diploma (health major)

Job description

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

• Competitive salary and comprehensive benefits package.
• Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and community.

Position Overview:

Under the direction of the Manager of Occupational Wellness and Disability Management, the Disability Management Case Officer (DMCO) is part of an inter-disciplinary team who provides disability management services to employees and line management when employees are absent for medical reasons and/or require medical accommodations. The DMCO is responsible for requesting and collecting medical information to confirm functional limitations to provide a reasonable accommodation, making referrals as required to support recovery, and facilitate remain at and return to work as early as it is safe to do so.

Responsibilities:

• Provide stakeholders with information about the Disability Management process including the rights and responsibilities of the employee/employer.
• Lead and coordinate the medical accommodation process following the Hierarchy of Return to Work, engaging all relevant stakeholders.
• Review, clarify, and relay medical information in accordance with PHIA.
• Maintain detailed, accurate, and appropriate case management records.
• Provide guidance on accommodation options based on functional limitations
• Help to resolve any concerns or disputes about the Disability Management process and elevate any issues related to non-participation to Human Resources and leader as appropriate.
• Monitor the accommodation process to ensure it is distinct and separate from performance management.
• Act as the liaison with third party insurance providers (WCB, MPI, LTD, etc.).
• Build effective working relationships with line management and HR in support of disability management practices.
• Guide and assist line management in providing employees with reasonable medical accommodations as per the Manitoba Human Rights Code and the Workers Compensation Act and Regulations.
• Coordinate the remain at and return-to-work process, including making any necessary referrals to Occupational Therapy and, the Accommodation Facilitator, or external providers.

Qualifications:

• Minimum four-year degree from an institute of recognized standing, plus three years of directly related experience, two of which are in a disability management capacity;
• OR
• A two-year diploma (health major) from an institute of recognized standing, plus five years of directly related experience, three of which are in a disability management capacity.
• Possessing a Certified Disability Management Professional (CDMP) designation and/or Certified Return To Work Coordinator (CRTWC) are considered an asset.
• Strong interpersonal and communication skills with ability to influence and maintain effective working relationships with management and staff throughout the enterprise, as well as with external organizations.
• Demonstrated ability to work with confidential information adhering to PHIA requirements.
• Adaptable and flexible in responding to changes in the environment and business requirements.
• Experience and demonstrated effectiveness in disability management programs and return to work practices.
• Strong written communication skills with experience writing reports and recommendations.
• Familiar with relevant legislation, including PHIA/FIPPA, the Workers Compensation Act, the Human Rights Code, and the Workplace Safety & Health Legislation.
• Demonstrated ability to lead, facilitate, and implement recommendations from cross-functional teams.
• Demonstrated ability to manage multiple cases and requests in tight timelines.
• Possess a valid Class 5 Driver's Licence.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $40.44-$55.99 Hourly, $77,500.02-$107,279.64 Annually.

We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection process will be contacted.

If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.