Disability Case Manager II

Co-operators; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in financial services is seeking a Disability Case Manager II to join their dynamic Group Benefits team. This role offers the opportunity to work in a hybrid model, where you will assess claims, develop case management plans, and collaborate with clients to deliver tailored solutions. The company prioritizes employee growth and well-being, providing comprehensive health programs and flexible work options. If you are passionate about making a difference in clients' lives and thrive in a supportive environment, this position is perfect for you.

Benefits

Career growth through training and development

Flexible work options

Paid time off

Comprehensive health and mental health programs

Paid volunteer days

Competitive salary and incentives

Qualifications

• 3-5 years of relevant experience in disability management.
• Proficiency in English; French is an asset.

Responsibilities

• Review documentation and assess claims for rehabilitation potential.
• Interview claimants and employers to make informed decisions.
• Maintain communication with stakeholders throughout the process.

Skills

Critical Thinking

Communication Skills

Teamwork

Education

Post-secondary degree in Kinesiology

Post-secondary degree in Psychology

Post-secondary degree in Disability Management

Associate, Life and Health Claims (ALHC) designation

Job description

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Talent Acquisition Advisor@ Co-operators, Ex-Amazon, technical recruiter with 8 years of experience

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. We prioritize our people, providing a strong culture and development opportunities to enable our team to thrive and live our purpose. You will work with passionate colleagues who care about you, our clients, and our communities.

Our Group Benefits team leads in our target markets through service excellence, innovative technology, and products. Influenced by our co-operative values, our team collaborates with clients to deliver tailored solutions.

Role Responsibilities

• Review documentation such as application forms, medical information, employment details, and information from other insurers like WCB and motor vehicle carriers.
• Assess claims for rehabilitation potential and develop case management plans.
• Interview claimants and employers by telephone to make informed claim decisions.
• Proactively manage claims to minimize disability durations and facilitate return to work.
• Utilize resources to ensure accurate diagnosis and treatment.
• Ensure compliance with treatment recommendations and participate in rehabilitation interventions.
• Initiate assessments such as independent medical examinations, functional capacity evaluations, or surveillance when necessary.
• Maintain clear and comprehensive communication with all stakeholders, including claimants, employers, physicians, and legal representatives.

Success Factors

• Commitment to continuous improvement and exceeding client expectations.
• Critical thinking skills to identify problems and propose solutions.
• Strong communication skills to convey messages effectively.
• Team-oriented with a willingness to share knowledge and support peers.

Qualifications

• Post-secondary degree in Kinesiology, Psychology, Disability Management, or related field (asset).
• Associate, Life and Health Claims (ALHC) designation (asset).
• 3-5 years relevant experience.
• Proficiency in English; French is an asset, primarily working with non-francophone groups outside Québec.

Benefits

• Career growth through training and development.
• Flexible work options and paid time off.
• Comprehensive health and mental health programs.
• Paid volunteer days.
• Competitive salary, incentives, and total rewards including retirement plans, benefits, and wellness programs.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider