Disability Case Manager II

Co-operators; Hamilton; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Disability Case Manager II to join their Group Benefits team. This role focuses on reviewing claims, developing management plans, and ensuring effective communication with all parties involved. The ideal candidate will have a strong commitment to client satisfaction, critical thinking skills, and the ability to work collaboratively. With a focus on continuous improvement and a supportive work environment, this position offers opportunities for career growth and professional development. Join a team that prioritizes wellness and innovation in delivering tailored solutions to clients.

Benefits

Career growth through training and development

Flexible work options

Paid time off

Comprehensive health and wellness programs

Paid volunteer days

Competitive salary and total rewards

Qualifications

• 3-5 years of relevant experience in disability management.
• Proficiency in English; French is an asset.

Responsibilities

• Review documentation and assess claims for rehabilitation potential.
• Interview claimants and employers to make claim decisions.
• Maintain communication with claimants, employers, and physicians.

Skills

Critical thinking

Strong communication skills

Teamwork

Education

Post-secondary degree in Kinesiology

Post-secondary degree in Psychology

Associate, Life and Health Claims (ALHC) designation

Job description

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Talent Acquisition Advisor@ Co-operators, Ex-Amazon, technical recruiter with 8 years of experience

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to delivering on this strategy. We prioritize our people, providing a strong culture and development opportunities for our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Group Benefits team leads in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team collaborates with clients to deliver tailored solutions.

Role Responsibilities

• Review all documentation, including application forms, medical information, employment details, and information from other insurers such as WCB and motor vehicle carriers.
• Assess claims for rehabilitation potential and develop case management plans.
• Interview claimants and employers by telephone to make claim decisions.
• Manage claims proactively to minimize disability durations and facilitate return to work.
• Utilize resources for diagnosis and treatment, ensuring compliance with recommendations and participation in rehabilitation.
• Initiate assessments like independent medical examinations or surveillance when necessary.
• Maintain clear and ongoing communication with all parties involved, including claimants, employers, physicians, and legal representatives.

Success Factors

• Commitment to continuous improvement and exceeding client expectations.
• Critical thinking to identify issues and propose solutions.
• Strong communication skills for clear messaging.
• Effective teamwork and knowledge sharing.

Qualifications

• Post-secondary degree in Kinesiology, Psychology, Disability Management, or related field (asset).
• Associate, Life and Health Claims (ALHC) designation (asset).
• 3-5 years of relevant experience.
• Proficiency in English; French is an asset, especially for non-Francophone interactions outside Québec.

Benefits

• Career growth through training and development.
• Flexible work options and paid time off.
• Comprehensive health and wellness programs.
• Paid volunteer days.
• Competitive salary and total rewards including retirement plans, benefits, and mental health support.