Disability Case Manager II

Co-operators; Burlington; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Disability Case Manager II to join their Group Benefits team. This role involves assessing claims, developing management plans, and coordinating with healthcare providers to facilitate return-to-work processes. You'll be part of a supportive culture that prioritizes employee growth and well-being, offering flexible work options and comprehensive benefits. If you're driven by a desire to make a positive impact in the lives of others and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Career growth through training and development

Flexible work options

Paid time off

Holistic well-being programs

Paid volunteer days

Comprehensive health and dental coverage

Qualifications

• 3-5 years of experience in disability management or related field.
• Proficiency in English; French is an asset.

Responsibilities

• Review documentation and assess claims for rehabilitation potential.
• Manage claims proactively to minimize disability periods.
• Coordinate with healthcare providers for diagnosis and treatment.

Skills

Critical Thinking

Communication Skills

Teamwork

Influencing Change

Education

Post-secondary degree in Kinesiology

Post-secondary degree in Psychology

Associate, Life and Health Claims (ALHC)

Job description

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Talent Acquisition Advisor@ Co-operators, Ex-Amazon, technical recruiter with 8 years of experience

Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset
Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to delivering this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with passionate people who care about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence, innovative technology, and products. Influenced by our co-operative values, our team collaborates with clients to deliver tailored solutions.

Role Responsibilities

• Review documentation such as application forms, medical and employment information, and data from other insurers like WCB and motor vehicle carriers.
• Assess claims to determine rehabilitation potential and develop case management plans.
• Interview claimants and employers via telephone to inform claim decisions.
• Manage claims proactively to minimize disability periods and facilitate return-to-work processes.
• Coordinate with healthcare providers and utilize resources for diagnosis and treatment.
• Ensure compliance with treatment recommendations and rehabilitation interventions.
• Arrange assessments like medical examinations or surveillance when needed.
• Maintain clear and ongoing communication with all involved parties.

Success Factors

• Ability to influence change and pursue continuous improvement.
• Critical thinking skills to identify and solve problems.
• Strong communication skills for effective messaging.
• Team-oriented mindset with a willingness to share knowledge.

Qualifications

• Post-secondary degree in Kinesiology, Psychology, Disability Management, or related field (asset).
• Associate, Life and Health Claims (ALHC) designation (asset).
• 3-5 years of related experience.
• Proficiency in English; French is an asset, especially for non-Francophone and outside Québec teams.

Benefits

• Career growth through training and development.
• Flexible work options and paid time off.
• Holistic well-being programs and supportive culture.
• Paid volunteer days.
• Comprehensive total rewards including retirement plans, health and dental coverage, mental health support, and more.