Disability Case Manager

TechAlliance of Southwestern Ontario, London Economic Development Corporation; City of Langley; Hybrid; CAD 54,000 - 82,000; Full time

Job summary

Join a forward-thinking company as a Disability Case Manager in Langley, BC, where you will play a crucial role in delivering client-focused disability solutions. In this dynamic environment, you will manage disability claims, evaluate medical information, and develop return-to-employment plans. With a hybrid workstyle, competitive salary, and extensive training programs, this position offers a unique opportunity for career advancement. Be a part of a diverse and inclusive workplace that values your contributions and supports your professional growth. Apply today to make a difference in the lives of Canadians!

Benefits

Education Reimbursement ($2000/year)

Flexible Benefits

Paid Vacation

Employee Discount Program

Pension Plan

Life Insurance

Share Ownership Program

Access to Public Transportation

Qualifications

• Experience in health and wellness or disability claims management.
• Strong communication skills in client-facing roles.

Responsibilities

• Manage assigned disability claims and evaluate medical information.
• Implement return-to-work programs and coordinate with employers.

Skills

Interpersonal Skills

Communication Skills

Critical Thinking

Organizational Skills

Bilingualism (French and English)

Education

Training in Health and Wellness

Experience in Disability and Life Insurance

Tools

Case Management Software

Microsoft Office Suite

Job description

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We are looking for a Disability Case Manager in Langley, BC.

In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.

The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return-to-employment plans during periods of disability.

Why join Canada Life:

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

What you will do:

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

What you will bring:

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and with the ability to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.

Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.

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The base salary for this position is between $54,500-$81,800 annually. This represents base salary only and does not include other variable compensation components of our total rewards (i.e., annual bonus, commission, etc.). If you are selected to move forward in our recruitment process, your recruiter will discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting; closing dates will vary depending on search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life - Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives, and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment, and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 3418

Category: Claims Management

Location: Langley, British Columbia, CA

Date: Apr 23, 2025

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