Director, Technology Infrastructure Services

NAV CANADA; Ottawa; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

NAV CANADA is seeking a Director of Technology Infrastructure Services in Ottawa. This role involves leading IT and Operational Technology teams, ensuring systems' stability, security, and efficiency, and developing strategic technology roadmaps. The ideal candidate will have significant management experience, a strong technical background in infrastructure, and the ability to foster collaborative teams.

Benefits

Competitive compensation and benefits

Defined benefit pension plan

Opportunities for growth and development

Flexible work arrangements

Diverse and inclusive workforce

Qualifications

• 10+ years in management roles within IT.
• 5+ years managing teams of managers.
• Experience in a large enterprise environment.

Responsibilities

• Oversee design and support of IT and OT infrastructure.
• Ensure high availability and security of systems and networks.
• Develop and manage technology budgets and performance measurements.

Skills

Leadership

Cybersecurity

IT Service Management

Project Management

Problem Solving

Education

Bachelor's Degree in Computer Sciences

Job description

Job Posting Title

Director, Technology Infrastructure Services

Job Category

IT Management

Language Requirements

Bilingual / Bilingue In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-06-10

Job Grade

L3

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Director, Technology Infrastructure Services is responsible for leading a team of professionals, services and product vendors to plan, implement, maintain and support NAV CANADA’s Information Technology (IT) and Operational Technology (OT) Infrastructure. They will develop and maintain a long-term vision for the technical environments that are currently in production as well as recommend and oversee the development of implementation strategies to leverage new technology that will create value for the organization. The role will continually improve functionality, stability, security, performance and cost of ownership of the IT and OT infrastructures.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Oversee the design, procurement, and life cycle of support of all IT and OT technical infrastructure.
• All business and operational networks including all LAN, WAN, Wi-Fi and Satellite networks
• Corporate cyber security infrastructure
• All business and operational data centers
• All data back up systems
• All computing endpoints including client workstations and operational workstations
• Client computing services including M365 platform, identity and authentication services, software deployment and patch management
• National print services
• First level support provided by the National Service Desk
• The IT Field Operations teams located at each of the Area Controls Centres across the country supporting all facilities within the respective FIRs
• Establish the technology roadmap for the technical infrastructure aligning departmental strategy with the company's business goals and regulatory requirements.
• Ensure systems, technology, equipment, and networks operate with high availability, resilience, and efficiency.
• Enforce cybersecurity strategies, policies, and frameworks that comply with NAV CANADA, ICAO, and other relevant regulations to protect critical ATC data and infrastructure.
• Oversee and sponsor of capital projects and be account‐able for ensuring the successful delivery of the portfolio of projects.
• Implement and manage disaster recovery and business continuity plans to mitigate risks and ensure uninterrupted operations.
• Maintain on-going communication and coordination with stakeholders.
• Establish and maintain strategic partnerships with technology vendors, ensuring cost-effective and high-quality service delivery.
• Build and lead high-performing teams, fostering a culture of collaboration, operational excellence, innovation, and accountability.
• Develop and manage budgets, ensuring efficient allocation of resources to technology initiatives.
• Establish key performance measurement framework for the technical infrastructure systems that provides insight on the performance of the function.

What you bring:

• Bachelor's Degree in Computer Sciences, Engineering, Information Technology or equivalent
• 10 years or more of previous experience in a management role
• 5 years or more of managing a team of managers
• 5 years of previous experience in an Infrastructure related capacity
• Demonstrated delivery track record in a large, complex enterprise environment
• Ability to manage large, complex and material investment initiatives
• Experience in managing large vendor contracts and vendor relationships
• Experience building and leading large, multi-disciplinary teams.
• Experience working in high-performance, multi-stake‐holder teams.
• Accustomed to problem solving and working under tight timelines with multiple initiatives.
• Strong understanding of ATC technology systems, network infrastructure, and cybersecurity frameworks.
• Knowledge of IT service management (ITSM), cloud computing, AI, automation, and cybersecurity best practices.
• Knowledge of aviation safety management systems (SMS) and Canadian aviation regulatory compliance requirements.
• Knowledge of a range of Technology Management frameworks such as ISO (9001 and 14001), ITIL, CMMI, ED-109 etc.
• Knowledge of project management frameworks, methodologies, and processes.
• Knowledge and understanding of Air Navigation Services.
• Knowledge and understanding of ICAO and Canadian Aviation Regulations.
• Knowledge and understanding of collective bargaining, labour relations and employee relationships.
• Knowledge of Financial Management procedures and techniques to establish and manage Operating and Capital budgets.

How others describe you:

• Strong, collaborative leader who has the ability to influence and negotiate at all levels while coaching and mentoring a large, diverse team
• Excellent communication skills and the ability to develop and maintain business relationships with various internal and external stakeholders
• Strong organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Strong analytic and decision-making skills, with a proven ability to provide well thought out recommendations
• Change ambassador who isn’t afraid to manage with rapid and iterative changes, and their associated ambiguity

Working Conditions:

• This position is based at the Ottawa TSC and is a hybrid position with a minimum – 3 days per week on site. However, effective this Fall (2025) there is a requirement of the employee to be in the office a minimum of 3 days per week.
• Bilingual or willingness to learn French

IMPORTANT:

Please submit a letter along with your resume addressing the following:

• What is your motivation to apply for the Director, Technology Infrastructure Services?
• What is your vision for the role and for the ANS Technology and Infrastructure department within the Organization?
• What skills do you bring to the position that will make you successful?

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.