Director, Technology Communications & Organizational Change Management (14 month contract)

canadiantirecorporation; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

Canadian Tire Corporation seeks a strategic and experienced Director, Technology Communications & Change (14 month contract) to lead two interconnected functions: Technology Communications and Technology Organizational Change Management (OCM).

This role will set strategic direction, governance, standards, and priorities for communicating with employees, leaders, and external audiences, and for assessing, planning, adopting, sustaining, and measuring technology-driven change across a complex

Qualifications

• Bachelor's degree in a relevant field.
• Senior leadership experience within Technology, Communications, Organizational Change Management, Transformation or a strategic function in a complex organization.
• Strong understanding of technology organisations, technology delivery, and people, process and adoption considerations for technology change.
• Experience advising senior executives and translating complex technology strategies into clear communications and engagement strategies.
• Experience leading enterprise communications, executive communications, organizational change, employee engagement or transformation initiatives across multiple stakeholder groups.
• Strong understanding of change management principles and methodologies with experience applying them to technology-driven initiatives.
• Experience providing strategic oversight on stakeholder engagement, impact assessment, readiness, adoption, communications, learning and change risk management.
• Proven ability to assess organizational impacts, competing priorities, stakeholder needs and change implications and provide practical recommendations to leadership.
• Ability to build partnerships and influence outcomes across Technology, Corporate Communications, HR, Enterprise Change, Learning, business leaders and external partners.
• Experience leading and developing multidisciplinary teams, including communications, change management and external resources.
• Change Management certification (e.g. Prosci) is considered an asset.

Responsibilities

• Define and drive the strategic direction for Technology communications and organizational change management, aligned with Technology priorities and business objectives.
• Serve as a trusted advisor to Technology leadership, providing guidance on executive communications, employee engagement, organizational change, and stakeholder alignment.
• Shape and oversee Technology's communications governance model, ensuring coordination and alignment across the organization.
• Collaborate with Corporate Communications, HR, Enterprise Change, Learning and technology leaders to align messaging and reduce overlap.
• Provide organizational change leadership and advisory support for priority Technology initiatives, ensuring readiness and adoption considerations are integrated into delivery plans.
• Guide leaders and sponsors through periods of change by identifying impacts, adoption risks, stakeholder concerns, and readiness requirements with mitigation strategies.
• Maintain Technology's OCM framework, methodologies, tools and standards for a scalable approach.
• Monitor change readiness, adoption, stakeholder feedback, and employee impact to provide leadership with insights.
• Act as escalation point for significant communication or change risks and advise leadership on actions.
• Oversee the function's budget and vendor investments to align resources with priorities.

Skills

Leadership

Change management

Executive communications

Stakeholder management

Employee engagement

Budget management

Vendor management

Cross-functional collaboration

Facilitation

Influence outcomes

Education

Bachelor's degree in Communications, Business Administration, Information Technology, Organizational Development, Change Management, or related discipline

Job description

We are seeking a strategic and experienced Director, Technology Communications & Change (14 month contract) to lead two interconnected functions: Technology Communications and Technology Organizational Change Management (OCM). This role establishes the strategic direction, governance, standards, and priorities for how Technology communicates with employees, leaders, and external audiences, and how technology-driven change is assessed, planned, adopted, sustained, and measured across a complex portfolio of initiatives.

As a trusted advisor to Technology leadership, you will translate complex priorities into clear narratives, embed the employee perspective into critical decisions, and create the conditions required for successful organizational change. You will oversee portfolio-level change planning, strengthen sponsor and leadership capability, proactively identify change risk and organizational saturation, and ensure priority initiatives are supported by robust impact assessment, stakeholder engagement, learning, readiness, adoption, sustainment, and measurement practices that drive successful business outcomes.

What you will do:

• Define and drive the strategic direction for Technology communications and organizational change management, aligned with Technology priorities and business objectives.
• Serve as a trusted advisor to Technology leadership, providing guidance on executive communications, employee engagement, organizational change, and stakeholder alignment.
• Shape and oversee Technology's communications governance model, ensuring communication activities are coordinated, strategic, and aligned across the organization.
• Partner closely with Corporate Communications, HR, Enterprise Change, Learning, Technology leaders and business stakeholders to align messaging, coordinate change activity, and reduce communication overlap and fatigue.
• Provide organizational change leadership and advisory support for priority Technology initiatives, ensuring communications, stakeholder engagement, readiness, and adoption considerations are appropriately integrated into delivery plans.
• Guide leaders and sponsors through periods of change by identifying employee impacts, adoption risks, stakeholder concerns, and readiness requirements, and recommending practical mitigation strategies.
• Maintain Technology's OCM framework, methodologies, tools and standards, ensuring a consistent and scalable approach to change management across major initiatives.
• Monitor change readiness, adoption, stakeholder feedback, and employee impact across key initiatives, providing insights and recommendations to leadership.
• Serve as an escalation point for significant communication, change, readiness, or employee-impact risks and advise leadership on appropriate actions.
• Oversee the function's budget and vendor investments, ensuring resources are effectively managed and aligned to organizational priorities.

What you will bring:

• Bachelor's degree in Communications, Business Administration, Information Technology, Organizational Development, Change Management, or a related discipline.
• Senior leadership experience within Technology, Communications, Organizational Change Management, Transformation or a comparable strategic function in a complex organization.
• Strong understanding of technology organisations, technology delivery, and the people, process and adoption considerations required to successfully implement technology change.
• Demonstrated experience advising senior executives and translating complex technology strategies, priorities and initiatives into clear actionable communications and engagement strategies.
• Experience leading enterprise communications, executive communications, organisational change, employee engagement or transformation initiatives across multiple stakeholder groups.
• Strong understanding of change management principles, methodologies and best practices, with experience applying them to technology-driven initiatives.
• Experience providing strategic oversight and guidance on stakeholder engagement, impact assessment, readiness, adoption, communications, learning and change risk management.
• Proven ability to assess organisational impacts, competing priorities, stakeholder needs and change implications and provide practical recommendations to leadership.
• Ability to build strong partnerships and influence outcomes across Technology, Corporate Communications, HR, Enterprise Change, Learning, business leaders and external partners.
• Experience leading and developing multidisciplinary teams, including communications, change management and external resources.
• Exceptional communication, presentation, facilitation, stakeholder management and leadership skills with sound judgement in complex or high-visibility situations.
• Experience managing budgets, vendor relationships and external service providers.
• Change Management certification (e.g. Prosci) is considered an asset.

This posting represents an existing v