Director, Technology and Operations

Ecclesiastical Insurance; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Ecclesiastical Insurance is seeking a Director, Technology and Operations to lead their Business Solutions team in Toronto. This pivotal role focuses on enhancing operational processes, leading technology initiatives, and driving service delivery efficiency within a company dedicated to improving the lives of others. The successful candidate will have extensive experience in the insurance sector and will play a crucial role in leveraging technology to optimize business operations.

Benefits

Market-competitive salary

Flexible working program

Generous annual bonus program

Comprehensive employee group benefits

Minimum of 3 weeks vacation plus paid wellness days

Family-friendly benefits including maternity/parental top-up payments

Professional development support

Wellness perks including daily fresh fruit

Qualifications

• 10+ years of experience in technology and operations management.
• Proven experience leading technology projects and operational transformations.
• Strong understanding of insurance industry trends and regulations.

Responsibilities

• Implement the defined technology strategy and enhance integration across functions.
• Optimize operational processes to boost efficiency and productivity.
• Oversee technology projects ensuring timely delivery and budget compliance.

Skills

Leadership

Communication

Data Analytics

Problem Solving

Operational Excellence

Education

Bachelor’s degree in computer science, Information Technology, Business Administration, or related field

Tools

Business Intelligence Tools

Job description

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Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Toronto

About The Role

Ecclesiastical Insurance Canada, who are proudly part of Benefact Group, are looking for a Director, Technology and Operations to join our Business Solutions team in our Toronto office.

We are dedicated to leveraging technology to streamline our operations and enhance colleague, broker & customer experiences.

We are seeking a dynamic and experienced Technology and Operations Director to join our Business Solutions team. The Technology and Operations Director will ensure operational execution of our technology initiatives and operational processes. This role requires a blend of technical expertise, operational acumen, and leadership skills to drive efficiency, enhance service delivery, and support the overall growth of the organization.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation

Key responsibilities:

• Strategic Leadership: Implement the defined technology strategy and ensure effective integration of technology across all business functions.
• Operational Excellence: Optimize operational processes and workflows to enhance efficiency and productivity. Identify areas for improvement and implement best practices.
• Team Management: Lead and mentor team members within the PMO and support operations. Foster a collaborative environment that encourages innovation and continuous improvement.
• Project Oversight: Oversee technology projects in conjunction with our partners, ensuring timely delivery within budget. Collaborate with cross-functional teams to align project goals with business objectives.
• Vendor Management: Oversee relationships with technology vendors and service providers, negotiating contracts and ensuring compliance with service level agreements.
• Risk Management: Identify and mitigate technology-related risks, ensuring the security and integrity of data and systems. Implement disaster recovery and business continuity plans.
• Stakeholder Engagement: Serve as the primary point of contact for technology and operational initiatives, effectively communicating with stakeholders at all levels, including executive leadership.
• Data-Driven Decision Making: Utilize data analytics to drive insights and inform strategic decisions. Monitor key performance indicators to measure the effectiveness of technology and operations initiatives.
  
  

Knowledge, Skills, And Experience

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in technology and operations management, preferably within the insurance or financial services industry.
• Proven experience in leading technology projects and operational transformations.
• Strong understanding of insurance industry trends, regulations, and best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Proficient in data analytics and business intelligence tools.
• Knowledge of emerging technologies and their potential impact on the insurance sector.
• Strong problem-solving skills and a proactive approach to challenges.
• Customer-first mentality in addressing business and customer-impacting issues.
  
  

What We Offer

• A market-competitive salary - let's discuss it
• Flexible working program
• Annual home and roam allowance to support commuting costs and home office supplies
• Defined contribution pension plan - up to 8% with no employee matching required, and voluntary RRSP and TFSA programs
• Generous annual bonus program for all permanent full-time staff
• Minimum of 3 weeks vacation plus paid wellness, personal, volunteer, and sick days
• Comprehensive employee group benefits, including health and dental coverage, income protection plans, life insurance, ADD insurance, and an annual Health Care Spending Account
• Up to $200 for an annual personal grant to a charity of your choice
• Family and Employee Assistance Program, a discount and perks program, as well as an annual fitness reimbursement
• Family-friendly benefits including maternity/parental top-up payments
• Support towards professional designations
• Personal development subsidy covering courses of personal interests or hobbies
• Wellness perks such as daily fresh fruit, snacks, and ice-cream days in the summer
• Engagement activities including regular lunch and learns, after-work get-togethers, and Lunch with Leaders program, to name a few
  
  

About us

Ecclesiastical Insurance is a unique specialist insurance company that is deeply committed to protecting the needs of organizations that enrich the lives of others and to supporting initiatives that help improve the lives of those in need.

We insure some of Canada’s most historic and culturally significant places, as well as the arts, retirement living, education, charities, and faith organizations.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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