Director, Staffing Operations & Business Development

TW Safety Consulting Services Inc.; Windsor; On-site; CAD 80,000 - 110,000; Full time

Job summary

TW Safety Consulting Services Inc. through TW Employment Professionals seeks a Director of Staffing Operations & Business Development to lead growth, recruitment and operations for a new staffing venture in Ontario.

You will shape processes, standards and service culture from day one, drive commercial growth, manage client accounts, and build a high-performing recruitment team across Southwestern Ontario.

Qualifications

• 7+ years in staffing, recruitment or employment services, including 3+ years in a leadership role.
• Proven success winning clients and growing a profitable staffing business.
• Strong knowledge of Ontario employment legislation and staffing economics (pricing, markups, margins).
• Experience with ATS/CRM platforms and performance reporting.
• Excellent negotiation, communication and problem-solving skills.
• Ability to travel throughout Southwestern Ontario.

Responsibilities

• Drive new business development and client acquisition, with a focus on manufacturing clients in Southwestern Ontario.
• Build and manage relationships with client executives and HR leaders.
• Oversee permanent, contract and temporary staffing/recruitment delivery.
• Prepare proposals, pricing and service agreements; lead contract negotiations.
• Hire, lead and coach a team of recruiters and account managers.
• Manage budgets, pricing, margins and key performance metrics (revenue, fill rate, retention, etc.).
• Ensure compliance with Ontario employment, health & safety and staffing-agency regulations.
• Report directly to the President & Director of North American Operations.

Skills

Staffing leadership

Business development

Client relationship management

P&L ownership

Negotiation

ATS/CRM proficiency

Performance reporting

Travel to Southwestern Ontario

Tools

ATS/CRM platforms

Job description

Director, Staffing Operations & Business Development

Organization: TW Safety Consulting Services Inc.

Division: TW Employment Professionals

Employment Type: Full-time, Permanent

Work Arrangement: On-site

Compensation: $80,000-$110,000 annually, plus commission

Reports to: President & Director of North American Operations

The Opportunity

TW Employment Professionals - a new venture from TW Safety Consulting Services Inc., is seeking an experienced Director, Staffing Operations & Business Development, to lead the growth and day-to-day operations of our staffing agency.

This is a rare chance to shape a staffing business from day one. You will lead business development, recruitment, and operations, all while building the processes, standards, and service culture that will define how we work.

This is a hands-on leadership opportunity for an experienced staffing professional who can combine business development, recruitment leadership, operational management, and client relationship building. The successful candidate will be responsible for driving commercial growth while establishing the processes, standards and service culture required to build a successful staffing operation.

We are looking for someone who has done it before: managed client accounts, led recruitment teams, owned the P&L - and who still loves the hunt. You are just as comfortable pitching a new client as you are solving a tough placement or closing a deal. As an early leader of this initiative, you will have considerable influence over how the business is built and operated. Collaborating closely with the President & Director of North American Operations, you will serve as the agency's primary operational and business-development leader.

Key Responsibilities

What You'll Do

• Drive new business development and client acquisition, with a focus on manufacturing clients in Southwestern Ontario
• Build and manage relationships with client executives and HR leaders
• Oversee permanent, contract and temporary staffing/recruitment delivery
• Prepare proposals, pricing and service agreements; lead contract negotiations
• Hire, lead and coach a team of recruiters and account managers
• Manage budgets, pricing, margins and key performance metrics (revenue, fill rate, retention, etc.)
• Ensure compliance with Ontario employment, health & safety and staffing-agency regulations
• Report directly to the President & Director of North American Operations

What You Bring

• 7+ years in staffing, recruitment or employment services, including 3+ years in a leadership role
• Proven success winning clients and growing a profitable staffing business
• Strong knowledge of Ontario employment legislation and staffing economics (pricing, markups, margins)
• Experience with ATS/CRM platforms and performance reporting
• Excellent negotiation, communication and problem-solving skills
• Ability to travel throughout Southwestern Ontario

Nice to Have

• Manufacturing-sector recruitment experience
• Experience launching or scaling a staffing branch/division with P&L ownership
• Existing network of employers across Southwestern Ontario

Why Join Us?

TW Employment Professionals is a new venture from TW Safety Consulting Services Inc., supported by a network and experience in occupational health and safety. This is a foundational leadership role - you will shape the agency's strategy, processes, client relationships, recruitment model, and team structure from the ground up, collaborating closely with the President & Director of North American Operations as the primary day-to-day decisionmaker.

Compensation: $80,000-$110,000 annual base salary, plus commission.

TW Employment Professionals is committed to equitable and inclusive employment practices. Accommodation is available throughout the recruitment process upon request.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.