Director, Risk Management

Mastercard Inc.; Toronto; On-site; CAD 138,000 - 221,000; Full time

Job summary

Mastercard Inc. in Toronto, Canada is seeking a Director of Operational Risk & Controls to build and operate the second-line risk and control framework for digital assets and BVNK.

You will partner with the first line to identify material risks, establish robust controls, and drive risk-based oversight across products, technology, and third parties. The role focuses on integrating risk governance into strategy and business growth, leading risk assessments and control testing, and delivering

Qualifications

• Experience in Operational Risk, Controls, Audit, Compliance, Risk Management, or a related discipline.
• Demonstrated ability to build and enhance risk and control frameworks, including risk assessments, controls, testing, monitoring, and issue management.
• Strong understanding of Second Line oversight, independent challenge, governance, and risk appetite.
• Ability to identify material risks, assess control effectiveness, and drive practical improvements.
• Experience partnering across business, product, operations, technology, and risk functions.
• Strong stakeholder management and ability to influence without direct authority.
• Ability to simplify complex issues and translate them into clear actions, decisions, and reporting.

Responsibilities

• Build the operational risk and controls capability for Digital Assets and BVNK.
• Partner with the First Line to identify material operational risks and establish effective controls, monitoring, and escalation.
• Lead risk assessments, RCSAs, control reviews, and issue management across digital asset products, operations, technology, and third-party providers.
• Assess control effectiveness and identify emerging risks, control weaknesses, and opportunities for improvement.
• Establish practical and scalable approaches to monitoring, testing, reporting, and remediation.
• Integrate operational risk considerations into strategy, product development, operating model decisions, and business growth.
• Establish governance and reporting that provides management with a clear view of risks, controls, issues, and required actions.
• Partner across Product, Technology, Operations, Finance, Compliance, Security, and Risk to support responsible growth.
• Provide independent challenge while helping the business develop practical and scalable solutions.
• Promote a strong risk and control culture across Mastercard and BVNK.
• Build the long-term operational risk and controls capability for Digital Assets as part of BVNK's integration into Mastercard.

Skills

Operational Risk

Controls

Audit

Compliance

Risk Management

Second Line oversight

Governance

Stakeholder management

Ambiguity handling

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Director, Risk Management Overview: Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world‑class culture, our employees have once‑in‑a‑career opportunities to be a part of teams that have a greater impact on our community and our world.

Role Description

The Digital Asset Risk & Compliance team is looking for a Director, Operational Risk & Controls to help build and operate Mastercard’s Second Line operational risk and control capabilities for digital assets. The role will establish a consistent approach to identifying, assessing, monitoring and reporting operational risks across Mastercard’s digital asset strategy, products and operations. The Director will partner with the First Line to establish and maintain effective controls, risk and control self‑assessments, control testing and monitoring in line with Mastercard policies and standards. The Director will also support BVNK’s integration into Mastercard by aligning operational risk frameworks, controls, governance and reporting while preserving the ability of the business to grow and innovate.

Role

• Build and operate the operational risk and controls capability for Digital Assets and BVNK.
• Partner with the First Line to identify material operational risks and establish effective controls, monitoring, and escalation.
• Lead risk assessments, RCSAs, control reviews, and issue management across digital asset products, operations, technology, and third‑party providers.
• Assess control effectiveness and identify emerging risks, control weaknesses, and opportunities for improvement.
• Establish practical and scalable approaches to monitoring, testing, reporting, and remediation

Governance, Reporting & Business Partnership

• Integrate operational risk considerations into strategy, product development, operating model decisions, and business growth.
• Establish governance and reporting that provides management with a clear view of risks, controls, issues, and required actions.
• Partner across Product, Technology, Operations, Finance, Compliance, Security, and Risk to support responsible growth.
• Provide independent challenge while helping the business develop practical and scalable solutions.
• Promote a strong risk and control culture across Mastercard and BVNK.

BvNK Integration

• Build the long‑term operational risk and controls capability for Digital Assets as part of BVNK's integration into Mastercard.
• Assess current‑state practices and identify priority enhancements based on business growth, risk profile, and regulatory expectations.
• Align governance, RCSAs, control monitoring, testing, issue management, and reporting with Mastercard standards.
• Track integration commitments and remediation plans through completion.
• Drive simplification, scalability, and automation of operational risk and control activities.

All About You

• Experience in Operational Risk, Controls, Audit, Compliance, Risk Management, or a related discipline.
• Demonstrated ability to build and enhance risk and control frameworks, including risk assessments, controls, testing, monitoring, and issue management.
• Strong understanding of Second Line oversight, independent challenge, governance, and risk appetite.
• Ability to identify material risks, assess control effectiveness, and drive practical improvements.
• Experience partnering across business, product, operations, technology, and risk functions.
• Strong stakeholder management and ability to influence without direct authority.
• Ability to simplify complex issues and translate them into clear actions, decisions, and reporting.
• Comfortable operating in ambiguity, building new capabilities, and driving execution.
• Interest in digital assets, payments, fintech, and emerging financial technologies.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $138,000 - $221,000 CAD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.