Director, Regulatory Operations

eBay Canada; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading company in e-commerce seeks a Director Regulatory in Toronto. You will lead the North American regulatory initiative, managing a team and ensuring compliance with regulations while fostering collaboration across various departments. This role requires strong leadership in a fast-paced environment with significant stakeholder engagement.

Qualifications

• Exceptional program management leadership in a corporate or tech environment.
• Experience managing senior stakeholders and navigating complexity.
• Fluency in English; ability to explain complex topics simply.

Responsibilities

• Lead the North American part of the regulatory initiative.
• Oversee successful delivery of regulatory solutions.
• Engage stakeholders to develop effective solutions.

Skills

Employee Relations

Management Experience

Operations Management

Project Management

Leadership Experience

Job description

At eBay, we're more than a global ecommerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets worldwide. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers, and help us connect people and build communities to create economic opportunity for all.

About the team and the role

eBay's Regulatory Initiative leads the development, design, and execution of end-to-end customer solutions to respond to the most significant new regulations eBay and its sellers need to comply with. The global team works cross-functionally with teams across the organization (countries, legal, tax, product, marketing, customer support, government relations, etc.) to deliver solutions that effectively balance the needs of regulation, customers, and the business. The impact of the Initiative is significant; for example, we help ensure consumers and the environment are protected, stay at the forefront of AI & Accessibility, and influence the vast majority of our customers' experiences.

In this role, you will lead the North American part of the Initiative and your team of program managers and specialists. You will be responsible for the successful delivery of a portfolio of regulatory solutions for North America, managing relationships with senior stakeholders, coaching and developing your team, and keeping the customer at the center. You will also oversee operational aspects of the initiative globally, including marketing and planning. The role reports to the Senior Director, Global Regulatory.

What you will accomplish :

• Successful execution of a complex and evolving portfolio of regulatory solutions from inception to steady-state.
• Engaging stakeholders throughout the process, ensuring they are informed and their teams are involved to develop the best solutions.
• Using data, customer, and market insights to inform customer-centric solution design and optimize impact and performance.
• Continuously improving team and initiative tools, approaches, and processes.
• Executing and enhancing marketing and planning functions along with global strategic priorities.
• Contributing as a senior leader within the Initiative, influencing decisions, activities, and strategy beyond your direct scope.

What you will bring :

• Exceptional program management leadership, ideally from fast-paced corporate tech, e-commerce, or consulting environments.
• Experience managing senior stakeholders across functions and geographies, clarifying roles, and navigating complexity to deliver results.
• People-centric leadership, supporting and growing your team in a dynamic environment.
• Ability to maintain a strategic perspective while zooming into legal, product, or data details. Quickly adapting to new challenges or areas of the business.
• Clear, succinct communication skills, capable of explaining complex topics simply.
• Fluency in English. The role is based in Toronto, Canada, with an expectation to travel 15-20% (primarily to California).

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eBay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected statuses. If you require accommodations, please contact us. We are committed to accessibility and ensuring digital accessibility for people with disabilities.

Required Experience : Director

Key Skills :

Employee Relations, Employee Evaluation, Management Experience, Profit & Loss, Conflict Management, Operations Management, Project Management, Budgeting, Leadership Experience, Supervising Experience, Leadership Management, Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Director Regulatory • Toronto, Ontario, Canada