Director, Regulatory Operations

eBay; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in ecommerce is seeking a Program Manager to lead the North American Regulatory Initiative. This role involves managing a team, engaging stakeholders, and overseeing the delivery of regulatory solutions. The ideal candidate will have exceptional program management experience, strong leadership skills, and the ability to communicate complex topics clearly.

Qualifications

• Exceptional program management leadership experience in corporate or tech/e-commerce environments.
• Experience managing senior stakeholders across functions and geographies.
• People-centric leadership skills in dynamic environments.

Responsibilities

• Lead the North American part of the Regulatory Initiative.
• Manage relationships with senior stakeholders and coach your team.
• Oversee operational aspects of the initiative globally.

Skills

Program Management

Stakeholder Management

Leadership

Communication

Strategic Thinking

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

eBay’s Regulatory Initiative leads the development, design, and execution of end-to-end customer solutions to respond to the most significant, new regulations eBay and its sellers need to comply with. The global team works cross-functionally with teams across the organization (countries, legal, tax, product, marketing, customer support, government relations, etc.) to deliver solutions that effectively balance the needs of the regulation, customer, and business. The impact of the Initiative is significant; for example, we help ensure consumers and the environment are protected, and we are at the forefront of AI & Accessibility, impacting the vast majority of our customers’ experiences.

In this role, you will lead the North American part of the Initiative, managing a team of program managers and specialists. You will be responsible for the successful delivery of a portfolio of regulatory solutions for North America, managing relationships with senior stakeholders, coaching and developing your team, all while keeping the customer at the center. You will also oversee operational aspects of the initiative globally, including marketing and planning. The role reports to the Senior Director, Global Regulatory.

What you will accomplish:

1. Successful execution of a complex, ever-changing portfolio of regulatory solutions from inception to steady-state.
2. Engaging stakeholders throughout the process, ensuring they are informed and their teams are involved to build optimal solutions.
3. Utilizing data, customer, and market insights to design customer-centric solutions and optimize impact.
4. Continuously improving team tools, approaches, and processes.
5. Executing and enhancing marketing and planning functions in line with global strategic priorities.
6. Contributing as a senior leader of the Initiative, participating in key decisions, activities, and strategy beyond your immediate scope.

What you will bring:

• Exceptional program management leadership experience, ideally from fast-paced corporate, tech/e-commerce, or consulting environments.
• Experience managing senior stakeholders across functions and geographies, with the ability to clarify roles and navigate complexity.
• People-centric leadership skills, supporting and developing your team in a dynamic environment.
• A strategic perspective with the ability to delve into legal, product, or data details; quick to adapt to new challenges.
• Clear, concise communication skills capable of simplifying complex topics.
• Fluency in English. The position is based in Toronto, Canada, with expected travel of 15-20% (mainly to California).

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eBay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other protected statuses. If you require accommodations, contact us at [e-mail]. We are committed to accessibility and inclusion, as detailed in our accessibility statement.

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