Director, Regulatory Operations

eBay; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

eBay is seeking a Director of Regulatory Operations to lead the North American initiative, ensuring compliance with regulations while managing a team of program managers. This role requires strong program management skills, stakeholder engagement, and a focus on customer-centric solutions. Join a dynamic team at the forefront of regulatory innovation in e-commerce.

Qualifications

• Experience in fast-moving corporate, tech/e-commerce, or consulting environments.
• Ability to manage senior stakeholders and clarify roles.
• Strong people-centric leadership skills.

Responsibilities

• Lead the North American part of the Regulatory Initiative.
• Execute a portfolio of regulatory solutions.
• Continuously improve team tools and processes.

Skills

Program Management

Stakeholder Management

Leadership

Communication

Job description

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

eBay’s Regulatory Initiative leads the development, design, and execution of end-to-end customer solutions to respond to the most significant, new regulations eBay and its sellers need to comply with. The global team works cross-functionally with teams across the organisation (countries, legal, tax, product, marketing, customer support, government relations, etc) to deliver solutions which effectively balance the needs of the regulation, customer and business. The impact of the Initiative is significant; for example, we help ensure consumers and the environment are protected, that we are at the forefront of AI & Accessibility, and impact the vast majority of our customers’ experiences

In this role you will lead the North American part of the Initiative, and your team of program managers and other specialists. You will be responsible for successful delivery of a portfolio of regulatory solutions for North America, managing relationships with senior stakeholders, coaching and developing your team… whilst all the time keeping the customer at the centre. You will also be responsible for operational aspects of the initiative globally, including marketing and planning. The role will report to the Senior Director, Global Regulatory.

What You Will Accomplish

• Successful execution of an ever-changing portfolio of highly complex regulatory solutions, from their inception to transition to steady-state
• Ensuring stakeholders are brought along the journey with you, they are informed and their teams are engaged to build the best solutions possible
• Using data, customer and market insight to inform customer-centric solution design and optimise impact/ performance
• Continuously improve team and initiative tools, approaches, processes. We can always get better
• Ongoing execution and improvement of our marketing and planning functions, as well as global strategic priorities
• Being one of the senior leaders of the Initiative overall, actively contributing beyond your direct scope to key decisions, activities and strategy
  
  
  

What You Will Bring

• Best in class program management leadership. From fast moving corporate, tech/ e-commerce, and/ or consulting
• Experience managing many, senior stakeholders from different functions globally. Clarifying roles and responsibilities, and cutting through complexity, to deliver
• People centric team leadership. Helping support and grow your team whilst ensuring delivery in a complex and changing environment
• Ability to maintain a strategic perspective, whilst also being able to zoom in to the detail of legal, product requirements, or latest data. Gets up to speed fast on new and different challenges or areas of the business
• Clear, succinct, communication style. Able to explain highly complex topics simply
• Fluent English. The role will be based in Toronto, Canada, with expectation to travel 15-20% (mostly to California)
  
  
  

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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