Director, Quality Assurance - SaaS

Cognibox; Toronto; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Quality Assurance to lead their QA function in developing innovative SaaS solutions. This pivotal role demands a quality-focused leader with extensive experience in both manual and automated testing. You'll define and implement strategies that ensure the highest software quality standards while collaborating with diverse teams. The successful candidate will drive improvements in the software development lifecycle and foster a culture of quality ownership. Join a forward-thinking company committed to creating safer workplaces and making a meaningful impact on the world through technology.

Benefits

Integrated mental health & wellbeing support

3 weeks vacation

Wellness Days

Comprehensive medical and dental coverage

Company-wide shutdown at year-end

Qualifications

• 10+ years in software quality assurance with leadership experience.
• Expertise in test automation frameworks and tools.

Responsibilities

• Define and drive QA vision and strategy across global teams.
• Lead manual and automated testing efforts focusing on defect prevention.

Skills

Software Quality Assurance

Leadership

Data-Driven Decision Making

Test Automation

Defect Prevention Strategies

Agile Testing Methodologies

Education

Bachelor's Degree in Computer Science or related field

Tools

Jira

Selenium

Cypress

Zephyr

TestRail

Job description

Director, Quality Assurance - SaaS

Department: Technology & Product

Employment Type: Permanent

Location: Greater Toronto Area, Canada

Reporting To: CTO

Description

Building innovative solutions; enabling safer workplaces for everyone.

We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners.

Today, at Alcumus we take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.

Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behavior by building best in class solutions.

The tech we build today, will create a better tomorrow.

We are seeking an experienced Senior QA Leader (Director) to lead and evolve our Software Quality Assurance function. This role is ideal for a quality-focused, data-driven leader who understands both manual and automated testing at scale. The successful candidate will bring deep expertise in QA processes, defect prevention strategies, and test automation best practices to drive a high-quality software development lifecycle.

What that means day-to-day:

Quality Strategy & Leadership:

• Define and drive a QA vision and strategy that ensures the highest software quality standards across diverse teams and global business units.
• Lead manual and automated testing efforts with a focus on defect prevention and early detection in the SDLC.
• Establish and implement best practices for test planning, execution, defect tracking, and reporting.
• Foster a culture of quality ownership across engineering, product, and business teams.

Test Processes, Tools & Automation:

• Develop and oversee comprehensive test plans, ensuring alignment with product development cycles.
• Utilize tools like Zephyr, Jira, Selenium, Cypress, TestRail, and other industry-leading test management solutions.
• Implement and maintain automated testing frameworks to improve regression coverage, speed, and accuracy.
• Drive continuous integration and continuous testing strategies within CI/CD pipelines.

Defect Tracking, KPIs & Reporting:

• Establish key performance indicators (KPIs) to measure quality trends and effectiveness of QA processes.
• Create real-time dashboards and reports on test coverage, defect density, release readiness, and overall product quality.
• Work with engineering leadership to analyze root causes of defects and drive initiatives to reduce defect leakage into production.

Cross-Team Collaboration & Global QA Alignment:

• Collaborate closely with engineering, product management, DevOps, and business leaders to align quality goals with business objectives.
• Unify and standardize QA processes across multiple countries and business units to ensure consistency and efficiency.
• Advocate for and implement best practices in agile testing methodologies, risk-based testing, and exploratory testing.
• Mentor and develop QA team members, fostering a high-performing and collaborative environment.

What you’ll need to be successful:

Experience & Expertise:

• 10+ years of experience in software quality assurance, with at least 5 years in a leadership role (QA Manager, QA Director, or equivalent).
• Proven track record of leading QA teams at major software companies.
• Expertise in test automation frameworks, including scripting languages (e.g., Python, Java, JavaScript).
• Strong hands-on experience with test management tools (Zephyr, Jira, TestRail, etc.) and automation tools (Selenium, Cypress, Appium, Playwright, etc.).
• Experience in cloud-based testing, microservices testing, and API testing frameworks.
• Strong knowledge of CI/CD pipelines, DevOps testing strategies, and performance testing tools.

Leadership & Vision:

• Ability to define and execute a long-term quality strategy, balancing automation, manual testing, and defect prevention.
• Experience managing QA teams across different geographies, driving alignment in tools, processes, and quality standards.
• Strong ability to influence cross-functional teams, advocate for quality, and drive improvements across the SDLC.
• Data-driven mindset with the ability to analyze quality trends, generate insights, and drive measurable improvements.

What you’ll get in return:

Personal Health & Wellbeing

• Integrated mental health & wellbeing support
• Vacation – starting at 3 weeks
• Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
• Comprehensive medical and dental coverage
• End of the year, company-wide shut down for you to relax and recharge

Future Planning

• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.