Director, Program Management

Create Music Group; Canada; On-site; CAD 253,200 - 281,334; Full time

Job summary

Create Music Group is building the operating system that powers how the company works—starting with CreateOS and expanding across the business. We seek a Director of Program Management to drive organizational execution across product, engineering, design, and platform teams, ensuring complex initiatives deliver cohesive, end-to-end systems with real operational impact.

The ideal candidate is a strong systems thinker and operational leader with experience driving organizational change, scaling

Qualifications

• 7+ years in program management, technical program management, product operations, or related roles within software organizations, leading complex cross-functional programs

Responsibilities

• Drive cross-functional execution aligned to objectives, priorities, and milestones
• Orchestrate delivery across pods, managing dependencies, risks and execution alignment
• Partner with Product and Engineering leadership to operationalize strategy and ensure cohesive end-to-end systems
• Lead organizational readiness and transition planning for new systems and workflows
• Establish scalable operating rhythms and execution frameworks across distributed teams
• Drive stakeholder communication and executive reporting
• Lead cross-functional issue resolution to maintain momentum and impact
• Evolve organizational processes, including agile practices and AI-enabled workflows

Skills

Program management

Technical PM

Cross-functional leadership

Agile methodologies

AI-enabled workflows

Education

Bachelor’s degree or equivalent

Job description

Established in 2015, Create Music Group is a leading music and entertainment company. The company operates as a record label, distribution company, and entertainment network which generates over 15 billion music streams each month on DSP’s. Named #2 on the Inc 5000 Fastest Growth Companies in America in 2020, the company has grown exponentially by leveraging its owned IP with its media and technology platform. The company works with superstar artists, major and independent record labels, and global media brands. It operates a number of companies including Label Engine, one of the largest independent music distribution platforms in the world, with over 75,000 artists and 5,000 label clients; and Flighthouse, a digital entertainment brand focused on Gen Z, which has more than 300 million followers across social media. Create Music Group is based in Hollywood, CA and has 400 employees worldwide.

Job Summary

As our Data & Technology organization scales, we are building the operating system that powers how the company works — starting with CreateOS and expanding across the business.

We are seeking a Director of Program Management to drive organizational execution across product, engineering, design, and platform teams, ensuring complex initiatives deliver cohesive, end-to-end systems with real operational impact.

Operating within the Clarity–Coordination–Cohesion model:

• Program drives Coordination

This role sits at the center of how strategy becomes execution — aligning teams, orchestrating dependencies, and driving measurable progress against organizational objectives and delivery milestones as the company scales.

The ideal candidate is a strong systems thinker and operational leader with experience driving organizational change, scaling distributed teams, and helping organizations adopt modern agile and AI-enabled ways of working.

Responsibilities

• Drive cross-functional execution aligned to organizational objectives, strategic priorities, delivery milestones, and measurable outcomes
• Orchestrate delivery across pods, managing dependencies, sequencing, risks, and execution alignment
• Partner with Product and Engineering leadership to operationalize strategy and ensure delivery of cohesive, end-to-end systems
• Lead organizational readiness and cross-functional transition planning for adoption of new systems, workflows, and operating practices
• Establish scalable operating rhythms, communication practices, and execution frameworks across distributed teams
• Drive organizational alignment through program reviews, stakeholder communication, and executive reporting
• Lead cross-functional issue resolution to maintain momentum, delivery quality, and business impact
• Help evolve organizational processes, including agile practices, change management, and AI-enabled workflows
• Other duties as assigned

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience
• 7+ years of experience in program management, technical program management, product operations, or related roles within software organizations, leading complex cross-functional programs within software or technology organizations
• Demonstrated experience working closely with product, engineering, and design teams to deliver complex software systems
• Experience leading cross-functional initiatives through implementation, operational transition, and platform scaling
• Proven success driving execution across product, engineering, design, and platform teams in fast-moving environments
• Strong systems thinking with the ability to translate complex initiatives into cohesive operational outcomes
• Experience leading organizational change, operational transformation, and evolution of delivery or operating practices at scale
• Strong understanding of agile methodologies, modern product development workflows, and AI-enabled operational practices
• Experience leading distributed teams across multiple time zones
• Excellent communication, stakeholder management, and operational leadership skills, including executive audiences
• Strong organizational judgment with the ability to drive alignment, accountability, and momentum across teams

Pay Scale

• $180,000 - $200,000 per year
• The final compensation within this range will be determined based on the candidate’s experience, skills, and overall fit for the role.