DIRECTOR, PRODUCT - INSURANCE

Green Shield Canada; Toronto; Hybrid; CAD 130,000 - 170,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement savings

Paid time off

Well-being support

Job summary

GreenShield is seeking a Senior Product Manager to lead strategy for its Insurance product portfolio. You will partner with teams across Health and Insurance to drive outcomes and deliver integrated experiences that align with our payer-provider model.

You will guide Product Managers, collaborate with Architecture, Engineering, and Cloud Services, and engage customers and partners to shape future offerings.

Qualifications

• 10+ years of product management experience, preferably with mobile products.
• 2–5+ years of people management, leading Product Management teams.
• Experience in Agile environments and continuous improvement.
• Experience on a platform product with multiple integrations in Health/Benefits domains.
• Strong ability to form relationships across cross-functional teams and executives.
• Excellent communication and leadership, data-driven decision making.

Responsibilities

• Define strategic direction for the insurance product portfolio.
• Develop the Insurance product roadmap aligned with overall strategy.
• Lead Product Managers to align development with the vision and goals.
• Collaborate with Insurance Product Specialists for information sharing.
• Partner with Architecture, Engineering and Cloud Services teams.
• Support operations, marketing and sales with demos and collateral.
• Engage with customers and partners to drive requirements and partnerships.
• Lead cross-functional teams through the product lifecycle and training.

Skills

Product strategy

People leadership

Agile methodologies

Cross-functional teams

Data analysis

Stakeholder engagement

Communication

Travel up to 15%

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Reporting to the Vice President of Product, you will lead product strategy for our GreenShield’s Insurance product portfolio. You’ll partner with product teams across our Health and Insurance portfolio to drive outcomes that matter and deliver integrated experiences across our products to achieve out payer-provider strategy.

Responsibilities:

• Define the strategic direction for our insurance product portfolio comprised of member, employer, advisor and internal stakeholders
• Develop the Insurance product roadmap that is consistent with the GreenShield’s overall strategies and maintain a vision for the future of the platform.
• Lead and guide the Product Managers in aligning the insurance product development with GreenShield’s vision and strategic goals.
• Work with Insurance Product Specialists to ensure seamless information sharing across product functions.
• Collaborate with Architecture, Engineering, and Cloud Services teams.
• Support operations, marketing and sales with the creation and delivery of product demonstrations, collateral and communication of future vision and roadmap.
• Engage with customers, partners, and stakeholders to understand evolving requirements and lead partnership discussions to enhance GreenShield’s product offerings
• Lead cross-functional teams through the product lifecycle, balancing speed to market with risk management.
  Oversee product-related training, including presentations and demos.

WHO WE'RE LOOKING FOR

• 10+ years of product management experience; preferably some experience managing mobile products.
• 2-5+ years of people management experience and leading Product Management teams
• Experience working in an Agile environment and a commitment to continuous improvement and learning.
• Experience working on a platform product with multiple product integrations. Experience in Health and Dental, Disability Management, Healthcare, or Benefits Administration
• Self-motivated with the ability to manage multiple tasks and meet challenging goals.
• Able to form strong working relationships with cross-functional teams, thrive in ambiguity.
• Comfortable working with all levels of the organization – especially senior executives.
• A strong people leader with demonstrated experience motivating and coaching teams.
• Exceptional communication and leadership skills, capable of conveying complex issues clearly and influencing cross-functional teams and stakeholders.
• Strong influencing skills to engage senior leadership and partners.
• Must be able to work independently and in a team environment.
• Comprehensive understanding of product management, encompassing operational readiness, customer support, product operations, and analytics.
• Strong quantitative and qualitative skills; ability to make data-driven decisions and build strong business cases to drive recommendations for action.
• A strong systems thinker with the ability to understand the full customer journey and the integrations required across a product portfolio.
• Technical and design knowledge to effectively discuss product solutions with partners.
• Ability to build and grow high-performing teams.
• Ability to travel (up to 15% of time for client discussion, industry events)

WHAT WE OFFER

Base Salary:Range exempt

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model:Hybrid

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.