MANAGER, INTERNAL AUDIT SERVICES (HYBRID)

Green Shield Canada (GSC); Windsor; On-site; CAD 94,000 - 142,000; Full time

Job summary

GreenShield seeks a Manager, Internal Audit Services, reporting to the Director, Internal Audit Services. You will lead the annual risk-based internal audit plan across the organization, delivering assurance and advisory engagements with independence and rigor.

You will develop talent, advance the internal audit program, and partner with business leaders while preserving objectivity and strengthening governance, risk management and controls.

Qualifications

• University degree in accounting, finance, business administration, commerce, information systems or another relevant field.
• A professional designation CIA, CPA, or CISA, or active progress toward completion. A completed designation is preferred.
• Minimum five years of progressive internal audit, assurance, risk, or related professional services experience, including at least two years of people leadership or engagement leadership experience.

Responsibilities

• Lead the execution of GreenShield’s annual risk-based internal audit plan across all entities, ensuring timely, high-quality assurance and advisory engagements.
• Oversee audit planning, resource allocation, execution, reporting, and follow-up activities while maintaining alignment with organizational priorities and emerging risks.
• Manage and/or execute complex engagements.

Skills

Leadership

Communication

Risk assessment

Data analytics

Power BI

Excel

Education

University degree in accounting, finance, business administration, commerce, information systems

CIA, CPA, or CISA designation (or in progress)

Tools

Power BI

Advanced Excel

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non‑profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

WHO WE ARE

When it comes to health, we are always looking for ways to push for better. GreenShield was founded in 1957 as a not-for-profit organization with a mission to support better health for all Canadians. Today, we are a social enterprise that brings coverage and care together in one place, creating a more holistic approach to health and well-being.

Our mission is to create better health for all Canadians, and that starts with our people. We are looking for purpose-driven professionals who challenge the status quo, value diverse perspectives, and want their work to make a meaningful difference.

THE ROLE IN A NUTSHELL

Reporting to the Director, Internal Audit Services, the Manager, Internal Audit Services is a key leader within GreenShield’s independent third line of defence. The role provides objective, risk-based assurance, advice, insight and foresight to Senior Leadership and the Board of Directors regarding the effectiveness of governance, risk management, and internal controls.

The Manager leads the delivery of the annual risk-based internal audit plan, oversees and executes assurance and advisory engagements, develops audit talent, contributes to the development of the internal audit program, and supports the continued maturity of the Internal Audit Services function. Working across all GreenShield entities, the Manager builds trusted relationships with business leaders while preserving the independence and objectivity of Internal Audit.

KEY RESPONSIBILITIES

Audit Leadership and Delivery

• Lead the execution of GreenShield’s annual risk-based internal audit plan across all entities, ensuring timely, high-quality assurance and advisory engagements.
• Oversee audit planning, resource allocation, execution, reporting, and follow-up activities while maintaining alignment with organizational priorities and emerging risks.
• Manage and/or execute complex engagements.

Team Leadership and Continuous Improvement

• Lead, coach, and develop Internal Audit team members, fostering accountability, collaboration, and continuous learning.
• Ensure compliance with the Institute of Internal Auditors’ Global Internal Audit Standards and support internal and external quality assurance activities.
• Drive innovation through data analytics, technology-enabled auditing, and continuous improvement practices.

Risk, Controls and Governance

• Evaluate the effectiveness of governance, risk management, and internal control processes, providing practical recommendations that support business objectives.
• Monitor regulatory, industry, operational, and technology developments to identify emerging risks and assurance opportunities.
• Provide guidance to leadership on internal controls, significant initiatives, and organizational risk management practices.

Stakeholder and Board Engagement

• Build strong relationships with business leaders while maintaining the independence and objectivity of Internal Audit.
• Prepare and present audit results, insights and recommendation status updates to Senior Leadership, Board Committees, and other governance forums.
• Promote a strong culture of risk awareness, accountability, and effective internal controls across the organization.

WHO WE'RE LOOKING FOR

Required Qualifications and Experience

• University degree in accounting, finance, business administration, commerce, information systems, or another relevant field.
• A relevant professional designation such as CIA, CPA, or CISA, or active progress toward completion. A completed designation is strongly preferred.
• Minimum five years of progressive internal audit, assurance, risk, or related professional services experience, including at least two years of people leadership or engagement leadership experience.
• Demonstrated experience planning, executing, supervising, and reporting on risk-based assurance and advisory engagements.
• Experience communicating audit results and complex risk or control matters to senior leaders and governance committees.
• Strong knowledge of internal auditing practices, risk management, and internal control frameworks, including the IIA Global Internal Audit Standards and COSO principles.
• Knowledge of the Canadian regulatory environment relevant to GreenShield, including OSFI expectations and privacy requirements such as PIPEDA.
• Working knowledge of information technology, cybersecurity, privacy and information-security risks and controls.
• Strong business acumen and the ability to balance risk reduction, operational practicality, cost, and value when developing recommendations.
• Excellent written and verbal communication, facilitation, analytical, problem-solving, project management, and stakeholder-influence skills.

Assets

• Experience in health benefits, insurance, financial services, or another regulated industry.
• Experience with financial compliance requirements and frameworks such as NI 52-109, SOX 404, or IFRS-related controls.
• Experience in a public accounting, consulting, or professional services environment.
• Experience with data analytics, data visualization or audit technology tools such as Power BI, advanced Excel, or AI-enabled audit solutions.
• Experience auditing major transformations, system implementations, application conversions, cybersecurity, privacy, or third-party risk.
• Bilingual proficiency in English and French.

THE CULTURE

We believe a career should be meaningful, not simply a means to earn a living. At GreenShield, every voice is heard and valued. Our people are encouraged to challenge the status quo, grow their capabilities, and contribute to work that has purpose.

Inclusivity makes us a stronger, smarter, and more informed organization. We value diverse backgrounds, perspectives, and experiences because they strengthen our culture and improve how we support our communities. A career at GreenShield is not only about personal achievement. It is about making a difference together.

THE CULTUREWe believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.