Director, Process Transformation and Optimization

iA Financial Group; Quebec; Hybrid; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive pension plan

Employee share purchase plan

Vacation, well-being and personal dev.

Telemedicine

Employee and family assistance program

Discounts on iA products

Job summary

iA Financial Group seeks a Director, Process Transformation and Optimization to lead corporate capabilities that simplify ways of working and boost productivity using AI and automation. You will guide managers and teams across diagnostics, re-engineering, and strategic workshops to deliver measurable gains.

In this role, you will define engagement with business units, ensure accountability for results, and drive transformation across multiple portfolios in a dynamic, bilingual environment.

Qualifications

• Master’s degree in a relevant field.
• Significant experience in process transformation or operating model evolution.
• Strong knowledge of re-engineering, simplification, and continuous improvement.

Responsibilities

• Define the corporate vision and priorities for process transformation and the operating model.
• Anticipate trends shaping how we work and evolve transformation methods and capabilities.
• Recommend priorities for action to senior leadership based on impact and potential productivity gains.
• Influence senior leaders to accelerate transformations and achieve ambitions.
• Lead the corporate productivity framework, KPIs, and capacity view across the organization.
• Oversee portfolios of diagnostics, optimization, and transformation initiatives; develop reusable assets.

Skills

Leadership

Process transformation

AI & automation awareness

French & English communication

Education

Master’s degree in Business Administration / Project Management or related field

Tools

Project management software

Job description

Job Description Build the future with us Would you like to contribute directly to the evolution of the company’s operating model and play a key role in sustainably improving its performance? As Director, Process Transformation and Optimization, you will lead the corporate capabilities that enable us to simplify ways of working, increase organizational capacity, and transform work in the age of artificial intelligence and emerging technologies. You will contribute to strengthening the organization’s ability to rethink its processes and business system by leveraging AI, automation, and emerging technologies. You will lead managers and expert teams responsible for process transformation, enterprise productivity, AI-driven optimization, and the evolution of operating models.

What you’ll accomplish with us

As Director, Process Transformation and Optimization, you will be at the heart of our mission.

• Define the corporate vision, direction, and priorities for process transformation and the evolution of the business system.
• Anticipate trends that are transforming the way we work and evolve corporate transformation methods, standards, tools, and capabilities.
• Recommend priorities for action to senior leadership based on their strategic impact, transformation potential, and contribution to sustainable productivity improvement.
• Influence senior leaders and governance bodies to accelerate the transformations required to achieve the company’s ambitions.
• Lead the evolution of the corporate enterprise productivity framework, including performance indicators and a consolidated view of organizational capacity, productivity, and potential gains.
• Lead and prioritize portfolios of initiatives involving diagnostics, optimization, re‑engineering, transformation, and strategic workshops, while developing reusable corporate assets and facilitating knowledge transfer to business units.
• Define the engagement model and commitments with business units and subsidiaries, assume accountability for results, and lead, engage, and develop the managers and teams under your responsibility.

What could accelerate your success in this role

We are looking for someone who:

• Holds a master’s degree in business administration, project management, industrial engineering, operations management, information systems, or a related field.
• Has significant experience in process transformation, productivity, or operating model evolution within complex organizations.
• Has strong knowledge of re‑engineering, simplification, continuous improvement, and systemic diagnostic approaches.
• Has a practical understanding of AI, automation, and emerging technologies, as well as their impact on processes, work, roles, and controls.
• Demonstrates the ability to lead specialized teams and prioritize a portfolio of requests.
• Stands out through strategic leadership, systems thinking, and the ability to mobilize senior leaders around large‑scale transformations.
• Demonstrates a strong focus on productivity, measurable results, and sustaining long‑term gains.
• Advanced proficiency in French is required, as well as an intermediate level of English, as the incumbent will be required to participate in meetings, exchange emails, prepare and present documents, and deliver presentations to unilingual English‑speaking business partners within a French‑speaking team.

Why you’ll love working with us

A work environment where learning and development come together with a shared pursuit of excellence; Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while supporting the organization’s growth; A healthy, safe, equitable, and inclusive environment where everyone has the opportunity to reach their full potential and grow; The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Competitive benefits

• Flexible group insurance
• Competitive pension plan
• Employee share purchase plan
• Vacation, well‑being, and personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic office furniture program
• Performance bonus
• Discounts on iA products

And more!

Location(s) Quebec / 1080, Grande Allee West

Other Possible Location(s) Montreal / 1981 McGill College Avenue

Company Overview

Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.