Director, Operations

Ending Violence; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Job summary

Surrey Women’s Centre is seeking a Director of Operations to provide day-to-day leadership across programs and operations. The role oversees staff, quality assurance, HR, finance, planning, and risk management to ensure services are delivered effectively and in line with funding commitments.

The ideal candidate brings proven experience leading multidisciplinary teams within health, human services, or nonprofit sectors, with a collaborative, people-centred leadership style and a strong commitment

Qualifications

• Experience leading multiple community-based programs.
• Strong understanding of trauma-informed practice.
• Knowledge of anti-oppressive and feminist approaches.
• Collaborative, people-centred leadership style.

Responsibilities

• Provide day-to-day leadership and operational management across programs and operations.
• Oversee programs, staff, and operational functions.
• Ensure services are delivered effectively and in line with mission and funding commitments.
• Lead risk management, quality assurance, HR, and financial stewardship.

Skills

Operational leadership

Non-profit management

Team leadership

Trauma-informed practice

Anti-oppressive approach

Feminist leadership

Governance & compliance

Job description

Surrey Women’s Centre (SWC) is the largest crisis centre in British Columbia supporting women, girls, and individuals escaping sexual violence, domestic violence, and other forms of gender-based violence. SWC delivers services through feminist, trauma-informed, and harm reduction approaches and seeks employees who have a strong understanding of violence against women and gender-based violence.

Reporting to the Executive Director, the Director of Operations is responsible for the day-to-day leadership and operational management of the organization. As a key member of the senior leadership team, the Director oversees all programs, staff, and operational functions, ensuring the effective delivery of services while advancing organizational priorities, strengthening operational performance, and supporting a culture of collaboration, accountability, and continuous improvement.

The Director provides leadership across program operations, quality assurance, human resources, financial stewardship, organizational planning, contract compliance, and risk management. Working closely with the Executive Director and Program Directors, they will ensure programs remain responsive, sustainable, and aligned with Surrey Women’s Centre’s mission, values, and funding commitments.

The ideal candidate is an experienced operational leader with demonstrated success overseeing multiple community-based programs within the health, human services, or non-profit sector. They bring experience leading multidisciplinary teams, managing complex reporting and funding requirements, and implementing systems that support operational excellence and high-quality service delivery. Knowledge of trauma-informed practice, anti-oppressive and feminist approaches, and the dynamics of gender-based violence is essential. Previous direct service experience and a collaborative, people-centred leadership style are highly valued.

The targeted salary range for this position is $90,000 – $100,000 annually, supplemented by a comprehensive and supportive employment experience.