Director of Student Services

Education First; Toronto; Hybrid; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Discounts on EF programs for Staff and

Staff Friends and Family discounts on

Job summary

Education First in Canada is seeking a Director of Student Services to oversee the student experience and lead a dedicated team focused on welcoming, supporting, and inspiring students during their stay. This role bridges staff and students, championing world-class service.

You will manage student services, housing and activities, collaborate with academics, ensure welfare, and drive operational excellence while fostering a multicultural, inclusive campus community.

Qualifications

• Proven leadership experience in student services, student unions or hospitality within an educational setting.
• Experience managing and developing a high-performing team.
• Passion for customer service and creating memorable experiences.
• Strong organizational and communication skills with a calm, solution-driven approach.
• Ability to work under pressure in a fast-paced, multicultural environment.
• Bachelor’s degree or equivalent in education, management, hospitality or related field.
• Professional fluency in English; additional languages a plus.
• Full legal right to work in Canada.

Responsibilities

• Lead and inspire teams responsible for the student experience.
• Oversee the student journey from arrival to departure.
• Coordinate across departments to deliver a seamless student experience.
• Safeguard student welfare and discipline with empathy and professionalism.
• Drive operational excellence by improving processes and communication.
• Build a lively, inclusive community for students from around the world.
• Support school operations and broader campus initiatives.

Skills

Leadership

Customer service

Team management

Communication

Education

Bachelor's degree

Job description

As theDirector of Student Services, you’ll oversee key aspects of the student experience, ensuring every student feels welcome, supported, and inspired during their stay. You’ll lead a team dedicated to excellent customer care and vibrant campus life, serving as the bridge between staff and students while championing EF’s commitment to world-class service.

Key Responsibilities

Lead and inspire:Lead and support teams responsible for the student experience, fostering a positive, energetic, and customer-focused culture.

Oversee the student journey: Coordinate student services, housing, and activities to deliver a seamless, high-quality experience from arrival to departure.

Coordinate across departments:Collaborate closely with academics to deliver a seamless student journey.

Safeguard and support:Oversee student welfare and discipline, responding proactively to issues with empathy, professionalism, and care.

Drive operational excellence: Maintain and implement high operational standards, improve processes, and identify opportunities to enhance efficiency, communication and the overall student experience.

Build community:Foster a lively, inclusive environment that encourages cultural exchange and personal growth for students from around the world.

Support school operations: Contribute to broader school initiatives, planning, and operational priorities that support the success of the campus as a whole.

What We’re Looking For

Proven leadership experience, ideally in student services, student unions or hospitality within an educational setting.

Experience in managing and developing a high-performing team.

Passion for customer service and creating memorable experiences.

Strong organizational and communication skills, with a calm, solution-driven approach.

Ability to work under pressure in a fast-paced, multicultural environment.

Bachelor’s degree or equivalent experience in education, management, hospitality or related field.

Professional fluency in English; additional languages a plus.

Full legal right to work in Canada.

What EF offers:

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello: a premium Language Learning App
• Exciting opportunities for domestic and international career advancement within 2-3 years
• Compensation: The annual salary range for this position is $65,000 to $80,000. This range can vary by experience and will be evaluated through the interview process.

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About the Team

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.