Director of Strategic Accounts

TransPerfect Translations International; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

TransPerfect Translations International in Montreal seeks a Director of Strategic Accounts to drive new business relationships and provide executive client service across geographies. The role partners with account managers, production teams and clients to ensure successful project completion and client satisfaction.

The ideal candidate has solid account management experience, strong problem solving, and the ability to design and implement technical solutions while building durable partnerships

Qualifications

• Bachelor’s degree required.
• 3–7 years in account management.
• Excellent problem solving and analytical skills.
• Fluent in English; bilingual English/French preferred.
• Independent, self-motivated, results-oriented; able to work with geographically dispersed teams.

Responsibilities

• Lead tracks of work for large localization projects.
• Develop and monitor project plans and budgets.
• Manage all client communications and align with client goals.
• Coordinate with cross-department teams for efficient workflow.
• Prospect new clients and expand existing accounts in pharma.

Skills

Account management

Client relationships

Negotiation

Communication

English

Education

Bachelor's degree

Tools

Project management tools

Job description

Who We Are

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

The position of Director of Strategic Accounts is responsible for developing new

business relationships and serving as the first level of support to existing clients. The Director of Strategic Accounts serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities. The Director of Strategic Accounts works any day-to-day project leadership activities including collaborating with clients, account managers, and production teams during the planning and execution phases of each project.

A successful candidate will have solid account management skills, excellent problem solving skills, the potential to design and implement technical solutions, and the ability to build strong relationships with client and internal teams in multiple geographies.

• Lead specific tracks of work for large complex localization projects
• Assist in creating and monitoring adherence to project plans/budgets
• Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
• Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
• Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow.
• Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
• Cold call prospective clients in the pharmaceutical industry, and develop new leads and accounts via creative business development strategies.
• Strengthen and expand relationships with existing accounts
• Assist in new business development (proposal development, meetings, and presentations)
• Develop strong understanding of company capabilities and services, and effectively communicates offerings to the client.
• Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
• Perform other special projects or duties as required

Qualifications:

• Minimum Bachelor’s degree
• Minimum 3-7 years of experience in account management
• Excellent problem solving and analytical skills
• Prior experience in managing complex projects a plus
• Excellent planning, organizational, and communication skills
• Excellent written and verbal communication skills in English
• Independent, self-motivated, results-oriented, and dynamic
• Ability to work under tight deadlines and with geographically dispersed teams
• Excellent interpersonal and negotiation skills
• Knowledge of project management tools
• A localization background is preferred but not a requirement
• Proficient in both English and French