Director of Store Operations- FUTURE OPPORTUNITIES

Eataly North America; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Eataly North America seeks a Director of Store Operations in Toronto, responsible for overseeing all store activities and ensuring high standards in guest service. The ideal candidate will have extensive management experience in the food or retail sector and a passion for Italian cuisine. Key responsibilities include strategic planning, budget management, and fostering interdepartmental collaboration. Join a dynamic team focused on delivering exceptional culinary experiences.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

RRSP with company match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Qualifications

• 8 years of management experience in a high volume fast paced restaurant and/or retail environment.
• Strong working knowledge of MS Office suite.
• Exceptional communication and leadership skills.

Responsibilities

• Oversee all aspects of store operations, ensuring Eataly standards are met.
• Develop and manage the store operations budget.
• Collaborate with senior leadership to create strategic store plans.

Skills

Operational management

Leadership Experience

Team Management

Strategic Planning

Financial Planning

Negotiation

Risk Management

Program Development

Supervising Experience

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Smartsheets

Job description

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership the Director plans and executes strategies to drive sales increase profitability and cultivate a positive experience for guests and team members in accordance with Eatalys mission.

Reports directly to the VP of Operations and directly manages the stores leadership team in Restaurants Retail Quick Service Culinary Facilities and collaborates with Marketing Finance and Human Resources to achieve overall organizational goals.

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service financial objectives efficient process health and safety
• Leads management of labor costs inventory regulatory compliance pricing and merchandising
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
• Establishes and monitors KPIs to measure and improve store performance
• Analyzes sales data guest feedback and other relevant metrics to make informed decisions
• Promotes interdepartmental collaboration staying in constant communication with store leaders regarding store performance and strategic initiatives
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates inspires and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring performance reviews and terminations
• Represents the store to the community and guests
• Performs other duties as required or assigned

Qualifications :

• 8 years of management experience in a high volume fast paced restaurant and / or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel PowerPoint Word and Outlook
• Exceptional communication leadership motivational and team-building skills
• Demonstrated problem-solving organizational analytical and business management skills
• Experience with Italian cuisine and wine highly preferred

Additional Information :

Benefits and Perks

• Medical Dental Vision Insurance
• Paid Time Off
• RRSP with company match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Companys policy to not unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation religion national origin age disability or any other characteristic made unlawful to consider by applicable federal state or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eatalys policy to comply with all applicable federal state and local laws regarding consideration of unemployment status salary history credit / bankruptcy history and criminal background / conviction history in making hiring decisions. If contacted for an employment opportunity please advise Human Resources if you require accommodation.

Remote Work : Employment Type :

Full-time

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Experience : years

Vacancy : 1

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Store Director • Toronto, Ontario, Canada