Director of Store Operations- FUTURE OPPORTUNITIES

Eataly; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Eataly is seeking a Director of Store Operations to lead and enhance operations at its Toronto location. The ideal candidate will ensure the implementation of local and global strategies, overseeing finances, guest experience, and team management. This role is pivotal in cultivating a high-quality store environment while driving profitability and operational excellence.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP with company match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 8+ years of management experience in high volume restaurant/retail.
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, Outlook.
• Experience with Italian cuisine and wine highly preferred.

Responsibilities

• Oversees all operations of the store to meet company standards.
• Develops and implements strategic plans for store operations.
• Analyzes sales data and guest feedback for informed decisions.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Director of Store Operations- FUTURE OPPORTUNITIES

Director of Store Operations- FUTURE OPPORTUNITIES

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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge
  
  
  

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge
  
  
  

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

Job Description

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
• Establishes and monitors KPIs to measure and improve store performance
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring, performance reviews, and terminations
• Represents the store to the community and guests
• Performs other duties as required or assigned
  
  
  

Qualifications

• Bachelor’s Degree
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional communication, leadership, motivational, and team-building skills
• Demonstrated problem-solving, organizational, analytical, and business management skills
• Experience with Italian cuisine and wine highly preferred
  
  
  

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!
  
  
  

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Hospitality

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