Director of SME Growth Program Management

Mastercard; Toronto; Hybrid; CAD 180,000 - 260,000; Full time

Job summary

Mastercard seeks a Director, SME PMO & Strategic Execution to serve as the operational backbone of Mastercard’s global SME business, translating priorities into coordinated action with measurable outcomes. The role drives cross-functional execution, governance, and accountability across the SME organization, partnering with senior leaders to align stakeholders and investments for maximum business impact.

The ideal candidate combines strong business acumen with exceptional program management and

Qualifications

• The ideal candidate combines strong business acumen with exceptional program management and stakeholder leadership skills.
• Experience driving growth initiatives, organizational effectiveness, and transformation in a complex global SME environment.
• Ability to operate effectively in a fast-paced, ambiguous setting with accountability and resilience.

Responsibilities

• Establish governance, operating rhythms, and performance management for enterprise SME priorities.
• Lead cross-functional execution and alignment across regions, BUs, and functions.
• Monitor progress, identify risks, and drive corrective actions to maximize impact.
• Partner with Product, Regional, Services, Public Sector, and Corporate Strategy teams to align priorities.
• Support planning for high-impact customer, partner, and industry engagements.
• Localization and activation of growth initiatives with regional teams.

Skills

Program management

Stakeholder leadership

Cross-functional collaboration

Executive communication

Strategic execution

Change management

Business acumen

Influence senior executives

Job description

• The Director, SME PMO & Strategic Execution will serve as the operational backbone of Mastercard’s global SME business across the enterprise, ensuring priorities are translated into coordinated action and measurable outcomes. This role is responsible for driving cross-functional execution, governance, and accountability across the SME organization, partnering closely with senior leaders to align stakeholders, prioritize investments, and maximize business impact
• As a trusted advisor and chief integrator, the Director will establish the operating rhythms, performance management processes, and decision-making frameworks that keep strategic initiatives on track. The role requires a highly collaborative leader who can influence across a complex global matrix, anticipate risks and dependencies, and bring teams together around shared objectives
• Establish and lead cross-functional execution of enterprise SME priorities, ensuring alignment across key stakeholder groups
• Establish governance, operating rhythms, and performance management processes that drive accountability and business impact
• Ensure resources, investments, and executive attention remain focused on the highest-value opportunities
• Foster a culture of collaboration across regions, business units, and functions
• Continuously monitor progress, identify opportunities, and lead corrective actions to maximize impact
• Measure and communicate progress against strategic objectives and key business outcomes
• Support planning for high-impact customer, partner, and industry engagements that strengthen Mastercard’s position in the SME ecosystem
• Ensure successful activation and localization of growth initiatives in partnership with regional and market teams
• Partner with Product, Regional, Services, Public Sector, and Corporate Strategy teams to align enterprise priorities and growth initiatives

The ideal candidate combines strong business acumen with exceptional program management and stakeholder leadership skills. They thrive in fast-paced environments, excel at turning strategy into execution, and are passionate about driving organizational effectiveness, accelerating growth initiatives, and ensuring Mastercard delivers against its SME ambitionsStrong commercial acumen with a relentless focus on driving measurable business outcomesComfortable operating in ambiguity and leading through change with speed, accountability, and resilienceExceptional ability to influence senior executives and drive alignment across a highly matrixed global organizationProven experience leading growth, business transformation, consulting, or business operations functionsYou have courage to challenge the status quo, are proactive (versus reactive), and have a strong sense of humor!Exceptional communication, executive presence, and stakeholder management skillsExperience building scalable operating models, governance structures, and organizational capabilities