Director of Restaurant Operations

SSP America; Ottawa; On-site; CAD 100,000 - 115,000; Full time

Benefits offered by this job

Full Benefits

Growth opportunities

Bonus potential

Job summary

SSP Group is seeking a Director of Airport Operations to oversee guest service and multi-site restaurant operations within an airport location in Canada. You will lead staff, manage P&L, control labor and food costs, and ensure sanitation and safety standards in line with company policies.

The role reports to the Regional Leader of Operations. Ideal candidates have a Bachelor’s degree in Culinary/Hotel & Restaurant Management or related field and at least 7 years in restaurant management

Qualifications

• Bachelor’s degree in Culinary, Hotel & Restaurant Management or related field highly desired; experience may substitute education.
• Minimum 7 years of increasing responsibility in restaurant/food service management with P&L responsibility for multi-unit operations; or equivalent experience.
• Airport terminal F&B concessions experience is highly desirable.
• Minimum 5 years of Restaurant GM experience in a full-service environment with bar.
• Ability to monitor and control labor costs in dollars and percentages.
• Proficiency with MS Office applications (Word, Excel, PowerPoint).
• Excellent interpersonal and communication skills with all levels of management and clients.
• Ability to influence through knowledge, relationships and trust.
• Ability to collaborate with diverse stakeholders.
• Strong analytical ability to identify gaps between desired and current states.

Responsibilities

• Establish and maintain guest service across the location.
• Manage multi-site restaurant operations within the airport including training and staff retention.
• Deliver outstanding hospitality, control food and labor costs, and manage P&L responsibilities.
• Run shifts, ensure sanitation, safety and cleanliness, and adhere to company policies.
• Report to the Regional Leader of Operations.

Skills

Leadership

P&L management

Restaurant operations

Labor cost control

MS Office (Word/Excel/PowerPoint)

Stakeholder management

Presentation skills

Staff development

Education

Bachelor’s Degree in Culinary/Hotel & Restaurant Management or related field

Tools

MS Office Suite

Job description

• $100,000 - $115,000 / year
• Potential for quarterly and year-end super bonus
• Full Benefits
• Opportunities for Growth

The Director of Airport Operations is responsible for establishing and maintaining guest service across the entire location. The Director of Airport Operations are experts at managing all areas of multi-site and/or multi-unit restaurant operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, P&L responsibility, running shifts, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Regional Leader of Operations.

Skills and Other Requirements

• Bachelor’s Degree in Culinary, Hotel & Restaurant Management or related field highly desired; experience may substitute for education.
• Minimum 7 years of increasingly responsible restaurant/food service management experience (direct P&L responsibility for multi-unit operations) and/or franchise operations management; or an equivalent combination of education and experience.
• Airport terminal F&B concessions experience - highly desirable.
• Minimum 5 years of Restaurant General Manager experience in a full-service restaurant with bar environment required.
• Aptitude to monitor and control labor costs in both dollar and percentage terms.
• Proficiency with MS Office Suite applications including Word, Excel, and PowerPoint.
• Exceptional interpersonal skills and ability to interface effectively with all levels of management in the field, corporate offices and clients.
• Ability to effectively influence through knowledge, relationship management, and trust.
• Ability to partner with a diverse group of stakeholders.
• Ability to conduct gap analysis “between desired and current state” of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness.
• Excellent written and verbal communication, including delivering presentations at public meetings.
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.

Additional Statements

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.