Director of Product, Seller Experience

eBay; Toronto; On-site; CAD 245,000 - 272,000; Full time

Job summary

A leading company is seeking a Director of Product for Seller Experience to lead product strategy and execution. This role involves creating a vision for seller-facing experiences and driving collaboration across teams. The ideal candidate will have extensive experience in product management, particularly in eCommerce, and a passion for enhancing seller experiences. Join a team dedicated to empowering sellers and shaping the future of online commerce.

Qualifications

• 10+ years of experience in product management.
• Experience with online marketplaces and eCommerce platforms preferred.
• 5+ years managing a team of product managers.

Responsibilities

• Lead the complete vision and end-to-end execution of products for Sellers.
• Develop a compelling and iterative roadmap for marketplace business growth.
• Build processes for continuous improvements based on customer feedback.

Skills

Customer Focus

Analytical Skills

Communication

Education

Bachelor's Degree

Tools

Agile

Job description

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And Role

The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell, and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering and design teams obsess over building best-in-class experiences that our eBay seller community loves.

You will lead a team of product managers responsible for both our mobile and web experiences and supporting tools. You will define the overall product strategy for our seller-facing experiences, providing a vision and strategy that aligns our platforms and services against a cohesive and consistent experience catered for our unique seller communities.

What You Will Accomplish

• Create Product Strategy & Vision. Lead the complete vision and end-to-end execution of across a portfolio of products for our Sellers; develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.
• Design a Multi-Year Roadmap and Expected Outcomes. Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics. Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy.
• Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements.
• Break Down Silos & Enable Collaboration. Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment. Primary teams this role partners with outside of the Seller Experience team include global markets, analytics, design, structured data, and our focused categories.
• Empower Teams To Rapidly Prioritize & Execute. Build in processes to ensure the team can implement with speed and transparency. Inspire a “decide and go” mentality across your team to prioritize and propel the product development process forward to hit our 2023 targets. Partner closely with Program Management to manage through blockers and communicate dates and landmarks.
• Build & Inspire a World-Class Product Team. Grow a team of top product management talent. Prioritize diversity and inclusion in recruiting and welcoming new talent.
  
  
  

What You Will Bring

• 10+ years of experience in building products, deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred.
• Technical depth and proven experience with building engaging, customer-focused, end-to-end UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps and solutions.
• Experience managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence. Proven ability and in-market examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale.
• Exceptional financial and analytical abilities with a successful track record and specific examples of launching products with measurable impact on a global scale. Examples of translating complex business issues into financial terms and measuring teams against financial goals.
• Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable.
• Have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.
• 5+ years managing a team of product managers. Inspirational + operational people leader skills with a track record of building, coaching and managing teams that drive impact in the online consumer space. Gets personal energy from developing the next generation of product management leaders.
• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product.
  
  
  

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Technology, Information and Internet

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