Director of Product

IntouchCX; Winnipeg; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

Career growth opportunities

Job summary

IntouchCX is seeking a Director of Product to own our flagship AI product, guiding it from early-stage to a mature, high-impact offering deployed globally. You will shape a multi-year strategy across multiple products, leading a high-performing team of Product Managers and supporting functions.

You will mentor AI Prompt Engineers, Product Management, Business Analysis, and UI/UX specialists, while coordinating with stakeholders to ensure on-time delivery and budgetary alignment.

Qualifications

• 10+ years of professional experience in Product Management or Business Analysis.
• 7+ years in a team leadership or managerial role.
• Proven track record of delivering medium-to-large software projects.
• Knowledge of Product Management Lifecycle methodologies and tools.
• Experience in Agile software development environments preferred.
• Background in data integration and reporting systems is a strong asset.
• Strong knowledge of industry trends, best practices, and change management.
• Excellent speaking and writing abilities.
• Ability to prioritize and plan work activities; meet deadlines.
• Ability to coach and mentor employees and interface with stakeholders.

Responsibilities

• Contribute to strategy and design of new software products or enhancements.
• Help evolve a multi-product roadmap aligned to business objectives.
• Mentor a team including AI Prompt Engineers, Product Management, Business Analysis, UI/UX.
• Oversee analysis and design of in-house tools and third-party integrations.
• Partner with stakeholders to ensure on-time delivery and quality.
• Ensure evolution of IntouchCX software tools aligns with business needs.
• Define and monitor key team and system metrics; manage budget alignment.

Skills

Product Management

Leadership

Agile methodologies

Roadmapping

Stakeholder management

Mentoring

Data integration

Requirements gathering

Communication

Project delivery

Education

Bachelor's or advanced degree in Computer Science/Engineering or related field

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer service by leveraging software technology, and we need your help!

The Director of Product will take full ownership of our flagship AIproduct, leading its evolution from an early-stage tool into a mature, high-impact product deployed across the global client network.

This position is responsible for shaping a multi-product, multi-year strategy that ensures solutions remain aligned with IntouchCX's rapid global growth and scale.

The ideal candidate serves as a visionary collaborator and expert in the Product Management Lifecycle, demonstrating superior facilitation skills and a passion for building, mentoring, and inspiring a high-performing team of Product Managers.

As Director of Product, You Will…

• Contribute to the strategy and design of new software products and/or enhancements.
• Working with the VP of Product, help build and manage the ongoing evolution of a muti-product road map that aligns to IntouchCX business objectives.
• Mentor a team of top tier talent, including but not limited to:
• AI Prompt Engineers
• Product Management
• Business Analysis
• UI/UX
• Oversee the analysis and design of specific inhouse developed tools as well as various integrations with third party products.
• Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality.
• Ensure the appropriate evolution of IntouchCX software tools.
• Ensure technology solutions align to business requirements and direction.
• Perform continuous review of technologies, industry standards, industry-related developments as well as user feedback to make recommendations relative to the need for further research and associated changes.
• Promote and advance IntouchCX culture.
• Define and monitor key team and system metrics.
• Ensure all projects and resources align to budget.

As Director of Product, You Need…

• Bachelor's or advanced degree in Computer Science, Engineering, or a related field preferred.
• 10+ years of professional experience in Product Management or Business Analysis.
• 7 or more years of experience in a team leadership or managerial role.
• Proven track record of successfully delivering medium-to-large software projects.
• In-depth understanding of Product Management Lifecycle methodologies and tools.
• Prior experience working within Agile software development environments is highly preferred.
• Background in data integration and reporting systems is considered a strong asset.
• Solid knowledge of prevailing industry trends, best practices, and change management frameworks.
• Excellent speaking and writing abilities.
• Ability to prioritize and plan work activities as needed.
• Ability to meet aggressive deadlines and handle multiple and complex projects.
• Ability to coach and mentor employees, providing career and professional guidance.
• Ability to interface with internal and external stakeholders.

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Director of Product…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities