Director of Operations - Travel (Mandarin/Cantonese)

Gogo Tours Ltd; Richmond Hill; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading travel company in Richmond Hill, Ontario is seeking a Director of Operations to oversee tour planning, operational execution, and profitability. The successful candidate will have over 3 years of operations management experience, strong leadership skills, and fluency in Cantonese and Mandarin. Responsibilities include managing complex workflows, adhering to financial controls, and ensuring high-quality customer experiences. This role is pivotal in driving operational success in a fast-paced travel environment.

Qualifications

• 3+ years experience in operations management, ideally within travel, tour operations, hospitality, or logistics.
• Proven experience managing complex, multi-step operational workflows.
• Strong leadership and decision-making capabilities.

Responsibilities

• Oversee end-to-end tour operations, planning, supplier coordination, and execution quality.
• Conduct weekly reviews of air ticket cost sheets to ensure timely bookings.
• Monitor and analyze weekly customer survey results, identifying trends.

Skills

Operations management

Leadership

Decision-making

Financial acumen

CRM experience

Fluency in Cantonese

Fluency in Mandarin

Fluent English

Education

3+ years in operations management

Experience in travel or logistics

Job description

A leading travel company in Richmond Hill, Ontario is seeking a Director of Operations to oversee tour planning, operational execution, and profitability. The successful candidate will have over 3 years of operations management experience, strong leadership skills, and fluency in Cantonese and Mandarin. Responsibilities include managing complex workflows, adhering to financial controls, and ensuring high-quality customer experiences. This role is pivotal in driving operational success in a fast-paced travel environment.