Director of Operations - Temporary 3 Month Contract

Marriott Hotels Resorts; Kelowna; On-site; CAD 132,000 - 181,000; Full time

Job summary

A leading hospitality company is seeking a Director to oversee hotel operations in Kelowna. The successful candidate will manage all areas including Front Office and Food & Beverage, ensuring adherence to brand standards while maximizing profitability. Requires a bachelor's degree and significant experience in guest services and management. This position offers a competitive salary range of $132,000 to $181,000 annually.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
• 2 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations.

Responsibilities

• Develop operational strategies aligned with brand's business strategy.
• Monitor hotel operations sales performance against budget.
• Communicate departmental goals to produce desired results.
• Review guest feedback with leadership team to ensure corrective action.
• Facilitate development of creative solutions to improve guest satisfaction.

Skills

Risk Management

Negotiation

Operational management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Education

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or related major

Tools

Smartsheets

Job description

Overview

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office Recreation / Health Club, Housekeeping, Food and Beverage / Culinary, and Engineering / Maintenance. The position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

Candidate Profile

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations or related professional area.

Core Work Activities

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular ongoing communication is happening in Operations (e.g. pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff / operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Salary

The salary range for this position is $132,000 to $181,000 annually.

Equal Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Notification to Applicants

Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience : Director

Key Skills

Risk Management, Negotiation, Operational management, Smartsheets, Strategic Planning, Team Management, Budgeting, Leadership Experience, Program Development, Supervising Experience, Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary : 132000 - 181000