Director of Operations

Good Behaviour Ice Cream & Submarines; Toronto; On-site; CAD 85,000; Full time

Job summary

Good Behaviour Ice Cream & Submarines is seeking a Director of Operations to lead culinary and operational excellence across multiple locations in Toronto. The ideal candidate will bring over 10 years of experience in the restaurant industry, ensuring quality and efficiency while managing a dynamic and rapidly expanding team.

Benefits

Competitive salary based on experience

Tip-out share from service

Profit-sharing opportunities

Performance-based bonuses

Employee discounts on food

Qualifications

• 10+ years in professional restaurant or kitchen environments.
• 5+ years in leadership roles managing multi-unit operations.
• Ability to work under pressure and inspire a team.

Responsibilities

• Oversee and standardize daily operations across all locations.
• Train and lead management staff and hourly employees.
• Monitor inventory levels and ensure supply chain efficiency.

Skills

Leadership

Operations Management

Food Safety Compliance

Budget Management

Supply Chain Efficiency

Job description

Good Behaviour is Hiring a Director of Operations

Good Behaviour is looking for a Director of Operations to lead culinary and operational excellence across our three Toronto locations. We’re a fast-growing, high-energy sub shop and ice cream brand that blends efficiency with quality. With locations at 342 Westmoreland Ave. N, 1324A Gerrard East, and 335 Queen St. W - and plans to grow from 3 to 7 locations within the next 5 years (not including seasonal pop-ups) - we need a leader who thrives in a fast-paced environment and is ready to scale with us.

What You’ll Do

• Oversee, manage, and standardize daily operations across all locations
• Ensure quality, consistency, and efficiency in both submarine sandwich and ice cream service
• Train and lead up to 15 management staff and up to 70 hourly employees, handling scheduling, performance evaluations, and team development
• Develop and refine menu offerings while maintaining food quality and presentation standards
• Monitor inventory levels and oversee supply chain efficiency
• Set and achieve sales, food cost (COGs), and operational targets
• Maintain compliance with all food safety and sanitation regulations
• Work closely with leadership to implement new processes, improve workflows, and drive profitability

What We’re Looking For

• 10+ years of experience in a professional restaurant or kitchen environment
• 5+ years in a leadership role managing multi-unit operations or as a Director of Ops, Executive Chef, Chef de Cuisine, or equivalent in the front of house
• Strong leadership skills - this isn’t a role to grow into; we need someone ready to lead from day one
• A deep understanding of restaurant operations, including both FOH and BOH systems
• Must have experience leading operations greater than $5 million / annual in revenue
• Strong administrative and computer skills, with the ability to manage budgets and optimize processes
• A solid grasp of food service trends, cost control (food, labour and operational), and team management
• While extensive BOH experience isn’t mandatory, candidates must bring strengths in other areas to compensate
• The ability to work under pressure, maintain high standards, and inspire a team

What We Offer

• Competitive salary based on experience and performance
• Tip-out share from both sub and ice cream service
• Profit-sharing opportunities across all locations including new locations
• Performance-based bonuses and incentives
• R&D incentives for menu innovation
• A dynamic, fun work environment with a rapidly expanding brand
• Employee discounts on our legendary subs and ice cream
• Base is $85k / annually + tips + profit share for each location. Total package will be about 125k / annually pending performance

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Food and Beverage Retail

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