Senior Associate, Platform Operations

Johnson & Johnson; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Associate in Platform Operations for their Toronto office. This role is integral to sales incentive administration, requiring strong analytical skills, a solid background in CRM systems, and effective communication abilities. The ideal candidate should have a Bachelor's degree and possess at least five years of relevant experience, working collaboratively across teams to enhance data-driven decision-making processes.

Qualifications

• 5+ years of professional work experience required.
• Experience in sales incentive administration and as a data analyst.
• Strong ability to translate business requirements into technical requirements.

Responsibilities

• Implement and administer sales incentive plans including measurement and reporting.
• Maintain and support commercial reporting platform and CRM capabilities.
• Perform data analysis to inform business decisions and facilitate insights.

Skills

Analytical skills

Communication

Data integrity management

Salesforce CRM knowledge

Time management

Education

Bachelor's degree in Engineering, Mathematics, Computer Science, or Information Management

Tools

Salesforce CRM

Qlik

Jira

Excel

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

Professional

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

We are searching for the best talent for our Senior Associate, Platform Operations position, to be located in Toronto, Ontario, Canada.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: The Senior Associate, Platform Operations is responsible for supporting sales incentive, reporting (Qlik) and CRM implementation aligned to specific therapeutic teams. Accountability for the implementation and day-to-day administration of sales incentive and compensation plans. Responsible for supporting the business as a domain expert on CRM, reporting, data & analytics. Collaborate across diverse functions and levels within the organization to enable data-driven decision making.

Key Responsibilities:

Aligned to specific therapeutic areas, you will develop in-depth team-specific knowledge to support sales incentive, reporting (Qlik) and CRM implementation. As the key link between the business and data/IT, you are responsible for clearly and accurately translating business requirements into technical requirements, inputting into Jira (or similar) for IT execution, then testing and validating.

You will collaborate with the business and the data/IT teams to:

• Implement and administer sales incentive plans including incentive measurement, forecasts, target setting, monthly reporting and processing sales incentive payments
• Maintain, support, and contribute to the advancement of our commercial reporting platform (Qlik) to support measurement process and provide operationalized reporting across all syndicate and proprietary data sources
• Maintain, support, and contribute to the advancement of CRM system capabilities to support key planning and Go-To-Market processes for the commercial organization

In addition, you will:

• Perform data analysis and provide analytic solutions to inform business decisions, drive competitive advantage and facilitate insight generation
• Support sales leadership in communication and training of sales incentive plans to field based sales incentive eligible employees
• Provide end-user platform support and training

Qualifications

Education:

• A minimum of a Bachelor's degree in Engineering, Mathematics, Computer Science, or Information Management is required

Experience and Skills

Required:

• A minimum of 5 years professional work experience
• Prior work experience in sales incentive administration, as a systems or data analyst, with working knowledge of Salesforce CRM platform and reporting tools (Excel, Qlik/Tableau)
• Experience clearly and accurately translating business requirements into technical requirements, inputting into Jira (or similar) for IT execution, then testing and validating
• Seasoned individual contributor, who works independently with minimal supervision, and is proactive
• Results-oriented, adept at planning, time management and prioritizing multiple demands to meet timelines
• Detail-oriented, strong data integrity management and analytical skills with the ability to accurately collect, organize, validate, and interpret data
• Strong written and verbal communication skills, including the ability to understand and present complex information clearly and concisely
• Builds trusting relationships so stakeholders, including senior business leaders, feel supported
• Team-oriented, collaborates effectively with cross-functional partners

Preferred:

• Master’s Degree in Science, Engineering, Mathematics, Technology or Business (e.g., MSc, MASc, MEng, MMA, MBA) an asset
• Knowledge of syndicated data supporting the pharmaceutical industry (IQVIA)

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