Director of Operations

Neshama Hospice; Toronto; On-site; CAD 140,000 - 190,000; Full time

Job summary

Neshama Hospice in Toronto is seeking a senior operational and financial leader to build and steward the organization’s backbone as it opens Canada’s first hospice residence built on Jewish values. You will lead finance, HR operations, facilities, IT, procurement, and risk management and work closely with the founding team and Board.

The role spans budgeting, governance interactions, and systems implementation in a mission-driven not-for-profit healthcare setting, with on-site responsibilities

Qualifications

• 5+ years of progressive senior leadership experience in healthcare, hospice, long-term care, or a similarly complex not-for-profit
• Degree in Business, Commerce, Finance, or Health Administration
• Real experience with budgeting, forecasting, audit, and financial reporting
• Comfort working with Boards, auditors, regulators, and government funders
• Knowledge of Ontario healthcare funding and charitable-sector operations
• Experience implementing HRIS, financial, or operational systems from the ground up

Responsibilities

• Finance: budgeting, forecasting, monthly reporting, audit, and compliance with Ministry of Health, Ontario Health, CRA, and funder requirements
• HR Operations: payroll, benefits, HRIS, workforce administration, and compliance
• Facilities & IT: building operations, vendor and service contracts, cybersecurity, and digital systems
• Procurement & Risk: purchasing, contracts, insurance, emergency preparedness, and business continuity
• Senior Leadership: collaborate with Executive Director and other leaders, plus on-call rotation involvement

Skills

Finance leadership

Operations leadership

Healthcare experience

Board interaction

Education

Degree in Business

Degree in Health Administration

Tools

HRIS

ERP systems

Job description

Full-Time | On-Site | Reports to the Executive Director

Help Build the Operational Backbone of a First-Of-Its-Kind Hospice.

Neshama Hospice is opening Canada's first hospice residence built on Jewish values, open to all. Our founding leadership team is putting the systems in place to open our doors and care for our residents and support their loved ones. We're looking for a senior operational and financial leader to join us and help shape the foundation.

In this role, you'll provide leadership across finance, HR operations, facilities, IT, procurement, and risk management, first helping establish our infrastructure alongside the founding team, then stewarding it as we open and grow.

Is This You?

• You've led finance and operations in a healthcare, hospice, long-term care, or complex not-for-profit setting
• You're excited to build the systems from the ground up
• You can move fluently between a Board finance presentation and a conversation with an HVAC contractor
• You want your work to matter in a very literal, very human way

This role is not the right fit if you:

• You want a role with established processes and a clear playbook already in place
• You're looking for finance-only or HR-only scope, since this role extends across functionsYou’re looking for a fully remote or hybrid setup, since this is on-site, hands-on, in the building

What You'll Own

• Finance: budgeting, forecasting, monthly reporting, audit, and compliance with Ministry of Health, Ontario Health, CRA, and funder requirements
• HR Operations: payroll, benefits, HRIS, workforce administration, and compliance
• Facilities & IT: building operations, vendor and service contracts, cybersecurity, and digital systems
• Procurement & Risk: purchasing, contracts, insurance, emergency preparedness, and business continuity
• Senior Leadership: a seat at the table with the Executive Director, Director of Care, Medical Director, Director of Development & Communications, plus a share of the leadership on-call rotation

What You Bring

Required:

• 5+ years of progressive senior leadership experience in healthcare, hospice, long-term care, or a similarly complex not-for-profit
• Degree in Business, Commerce, Finance, or Health Administration
• Real experience with budgeting, forecasting, audit, and financial reporting
• Comfort working with Boards, auditors, regulators, and government funders

Strong assets:

• Knowledge of Ontario healthcare funding and charitable-sector operations
• Experience implementing HRIS, financial, or operational systems from the ground up

Why Neshama

We're building a first-of-its-kind 12-bed home in North York where residents and families are true partners in care, and where a collaborative team model means wisdom flows in every direction.

You’ll work alongside leaders who see this role as core leadership, collaborate with your leadership peers, be backed by a passionate Board, committed donors, and a community that has rallied to make this vision a reality.

Ready to Build This With Us?

The systems you establish in your first year will define the operational excellence that underpins our support of individuals and loved ones facing end of life. We're looking for the person who reads that sentence and feels compelled, excited and honoured by the task at hand.

Send your CV and a cover letter to [e-mail]

Full job description and details: neshamahospice.com/careers

Neshama Hospice welcomes applicants of all backgrounds, faiths, and identities.

Charitable Registration #765913892RR0001