Director of Operations

Tag Hardware Systems LTD; Surrey; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in manufacturing seeks a Director of Operations to oversee teams and drive strategic initiatives. With a focus on enhancing operational efficiency and maintaining high-quality standards, the ideal candidate will have extensive experience in operations management and team leadership, ensuring growth and success within the company.

Qualifications

• 7-10 years in progressively senior roles, preferably in manufacturing.
• 5-10 years of management experience in a B2B sales environment.
• Proven leadership in managing diverse teams successfully.

Responsibilities

• Oversee operations teams in supply chain, manufacturing, and warehousing.
• Implement strategic plans to improve operations and reduce costs.
• Monitor team performance metrics to ensure operational success.

Skills

Leadership

Data Analysis

Communication

Project Management

Problem-Solving

Education

University Degree in a Technical Field

Tools

SysPro ERP

Excel

Job description

The Director of Operations oversees the teams that manufacture our high-quality products. You understand the importance of TAG Hardware in the marketplace, you know how to analyze data, measure results and act on them in real time. In turn, you drive success by knowing what levers to turn in order to get the exact results we want. You are a detail-oriented team player with sound decision-making skills who thinks and acts like a business owner.

We are seeking an experienced business leader who will provide management expertise in all matters relating to the operations side of the business; manufacturing, assembly, warehousing, inventory management, supply chain and quality. In addition to leading the Operations Team, you will work in collaboration with the Senior Management Team to achieve long-term growth strategies for TAG Hardware.

Broad Areas of Responsibility

Operations Leadership and Strategic Planning :

• In collaboration with the Senior Management Team, build a vision, develop plans and implement key strategic priorities in order to deliver a best-in-class company.

Use data to identify, plan and implement improvements to our sourcing, health and safety, manufacturing, warehousing and inventory systems.

• Take ownership of Operations costs; track and report and identify opportunities for continuous improvement, cost savings and efficiencies.
• Monitor and report team performance metrics consistently.
• Strategically support the Supply Chain Team to establish a robust and secure supply of goods, maintain and nurture relationships with suppliers, identifying risks, quality improvement initiatives, and supporting dual sourcing initiatives.
• Identify new suppliers allowing TAG to mitigate risk and support TAG Engineering in new product activities. Assess and manage the principal risks associated with TAG Hardware's business activities in order to ensure achievement of corporate objectives
• Lead the following Operations Teams - Supply Chain - Manufacturing- Warehousing- Assembly- Quality- Powder Coating - Injection Molding.

Lead, develop and mentor the teams to ensure they have the required knowledge and skills to effectively support our business growth

• Provide dynamic and constructive leadership by ensuring a healthy, positive culture that purposefully engages staff through effective and consistent communication and messaging
• Foster a high-performance corporate culture that promotes ethical practices, customer focus and excellent service.
• Create, document and enforce team policies and procedures that reflect best practices

Are you our next Director of Operations?

• A university degree with a professional designation, technical training or recognized equivalent in a technical field
• 7-10 years in progressively senior roles, preferably with manufacturing / operations experience, ideally in the modular furniture / home organization / closet sector
• 5-10 years of Management experience in a B2B sales environment that is fast paced and customer driven
• Proven leadership of diverse teams including success in recruiting, hiring, training, managing, motivating and evaluating employees in a 100 + person operation.
• Demonstrated ability to achieve results and exceed targets. You set a clear vision, align your team around common objectives, and foster commitment to these objectives
• Ability to plan and execute at both the strategic and operational levels
• Excellent data analysis skills and tech skills; working with ERP (preferably SysPro ERP), Excel, manufacturing software and custom report writers; forming and presenting recommendations based on quantitative information

About you - Competencies and Skills :

• Visionary leader with excellent work ethic, able to think laterally, creatively, technically, analytically and strategically
• Results-oriented, responsive and motivated to succeed. Personally driven by KPIs.
• Highly organized, able to prioritize and multi-task
• Excellent time management, decision making, self discipline and organizational skills
• Critical decision-making skills; ability to understand what is important now and into the future. Not afraid to make decisions.
• Exceptional communication, conflict resolution, change management and problem-solving skills
• Excellent relationship management skills to help achieve stakeholder buy-in and foster successful relationships
• Outstanding verbal and written communication, in all domains
• Exceptionally strong leadership, mentoring and coaching skills
• Able to build strong performing teams, that work collaboratively in our team-oriented environment
• Knowledge of SOPs, equipment, management and employee relations
• Strong commitment to quality with a focus on continuous improvement
• Flexibility to adapt to changing organizational needs and changes in business direction.
• Well-versed in using ERP, Excel and manufacturing software (we use Syspro ERP)
• Positive "can do" attitude that you use to encourage others, you are good role model. You make it happen.

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