Director of Operations

Gestion Zagora; Regina; On-site; CAD 110,000 - 150,000; Full time

Job summary

Gestion Zagora is seeking an experienced Director of Operations to lead daily operations across our Montreal, South Shore, Gatineau, Quebec City and Cornwall properties. You will drive operational efficiency, oversee department managers, and help implement strategies to support growth and performance.

In this role, you will monitor KPIs, manage budgets, coordinate leasing and maintenance activities, and ensure compliance with laws and company policies.

Qualifications

• Bachelor's degree in business administration, operations, real estate, or related field.
• 5–8 years of management experience in real estate, property management, or multi-site operations.
• Experience supervising departments and overseeing operational activities.
• Strong understanding of residential property management and business operations.
• Proven ability to manage multiple projects, departments, and priorities.
• Experience with budgeting, financial monitoring, and reporting.
• Strong knowledge of KPIs, performance management, and process optimization.
• Excellent leadership, organizational, and decision-making skills.
• Fluent in English; French is a plus.

Responsibilities

• Oversee and coordinate day-to-day operations across departments.
• Develop, implement, and improve operational strategies, policies, and procedures.
• Manage and supervise department managers and operational teams.
• Establish departmental objectives, monitor KPIs, and evaluate results.
• Oversee property management activities including leasing, maintenance, and tenant relations.
• Ensure consistent standards across the property's portfolio.
• Monitor budgets, expenses, and resource allocation.
• Identify opportunities to reduce costs and improve productivity.
• Collaborate with senior management to implement business strategies.
• Develop systems to improve workflow and coordination.
• Monitor performance and prepare reports for senior management.
• Ensure compliance with laws, regulations, and company policies.
• Identify challenges and implement solutions.
• Oversee projects ensuring deadlines and budgets are met.
• Support recruitment and performance management with HR.
• Foster a positive, accountable work environment.

Skills

Management experience

Budgeting

KPIs

Leadership

Operational excellence

Communication

Multisite operations

Education

Bachelor's degree

Tools

Property management software

Microsoft Office

Job description

Gestion Zagora is a dynamic company specializing in real estate management. Operating for over 5 years, the company owns and manages a diverse portfolio of residential properties across Montreal, the South Shore, Gatineau, Quebec City, and Cornwall. As part of our continued growth and expansion, we are seeking an experienced and results-driven Director of Operations to join our management team. The Director of Operations will be responsible for overseeing the company's daily operations, ensuring operational efficiency, and coordinating the activities of various departments. This individual will play a key role in implementing business strategies, improving internal processes, managing operational performance, and ensuring that company objectives are consistently achieved. Working closely with senior management, the successful candidate will help streamline operations, strengthen departmental performance, and support the company's continued growth.

What you'll do

• Oversee and coordinate the company's day-to-day operations to ensure efficiency and consistency across all departments.
• Develop, implement, and improve operational strategies, policies, and procedures.
• Manage and supervise department managers and operational teams, ensuring accountability and strong performance.
• Establish departmental objectives, monitor KPIs, and evaluate operational results.
• Oversee property management activities, including leasing, maintenance, tenant relations, and building administration.
• Ensure consistent operational standards and procedures across the company's property portfolio.
• Monitor departmental budgets, operational expenses, and resource allocation.
• Identify opportunities to reduce costs, improve productivity, and increase operational efficiency.
• Collaborate with senior management to implement business strategies and achieve organizational objectives.
• Develop and implement systems to improve workflow, communication, and departmental coordination.
• Monitor operational performance and prepare regular reports for senior management.
• Ensure compliance with applicable laws, regulations, contractual obligations, and internal company policies.
• Identify operational challenges and implement effective solutions.
• Oversee ongoing projects and ensure that deadlines, budgets, and objectives are met.
• Support recruitment, employee development, and performance management in collaboration with HR.
• Foster a positive and accountable work environment focused on teamwork, efficiency, and continuous improvement.
• Maintain strong relationships with contractors, suppliers, service providers, and external partners.
• Identify opportunities to improve existing processes and support the company's expansion.
• Perform other related duties as required.

What we're looking for

• Bachelor's degree in Business Administration, Operations Management, Real Estate, or a related field.
• 5-8 years of relevant management experience, preferably in real estate, property management, or multi-site operations.
• Previous experience managing teams, supervising departments, and overseeing operational activities.
• Strong understanding of residential property management and business operations.
• Proven ability to manage multiple projects, departments, and competing priorities.
• Experience with budgeting, financial monitoring, and operational reporting.
• Strong knowledge of KPIs, performance management, and process optimization.
• Excellent leadership, organizational, and decision-making skills.
• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and adapt to changing business priorities.
• Proficiency in Microsoft Office and property management software.
• Fluency in English, both written and spoken. French proficiency is considered an asset.
• Proactive, detail-oriented, accountable, and results-driven.

We work together to create safe, comfortable and accessible homes, with attentive, responsive service for the people and communities we serve.

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