Director of Operations

Entourage Ressources Humaines - Entourage Human Resources; Estrie; On-site; CAD 120,000 - 190,000; Full time

Job summary

Entourage Ressources Humaines - Entourage Human Resources is seeking a Director of Operations to oversee manufacturing production, quality, and cost objectives across two facilities in Canada. The role requires leadership across production, planning, and technical support while driving continuous improvement.

The ideal candidate brings a strategic, hands-on approach, tracks performance metrics, and leads teams to reduce costs and improve safety and reliability.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10+ years in manufacturing operations with leadership of other managers
• Experience in production planning and scheduling within ERP/MRP environments
• Budget management, continuous improvement, and productivity optimization
• Experience in mixed-model or make-to-order environments with multiple shifts
• Experience in electrical assembly, lighting, or metal fabrication is an asset
• Professional proficiency in French and English

Responsibilities

• Lead production operations to meet delivery schedules, budgets, and quality standards.
• Oversee production planning and scheduling across departments and shifts.
• Monitor performance metrics and implement actions to boost productivity and reduce costs.
• Ensure quality at all stages and drive corrective actions for defects and rework.
• Manage operating budget, direct labour, overtime, and capacity requirements.
• Identify equipment needs and oversee capital investment projects.
• Develop and coach production managers and technical teams.
• Promote health and safety and a culture of continuous improvement.
• Collaborate with engineering, quality, maintenance and purchasing to improve performance.

Skills

Leadership

Strategic planning

Data-driven decisions

Bilingual (French/English)

Education

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Operations Management

Bachelor’s degree in Mechanical Engineering

Equivalent experience

Tools

ERP/MRP systems

Job description

Our client, a manufacturing company, is seeking a Director of Operations to oversee its production activities and ensure the achievement of delivery, quality, productivity, and cost objectives.

Reporting to the Vice President, the successful candidate will lead manufacturing, painting, assembly, packaging, technical production support, and production planning and scheduling across two facilities.

We are looking for a results-oriented leader who can optimize operations, develop management teams, and foster a culture of continuous improvement.

Key Responsibilities

• Lead production operations to meet delivery schedules, budgets, and quality standards.
• Oversee production planning and scheduling while optimizing resources and capacity across departments and shifts.
• Monitor performance indicators and implement action plans to improve productivity and reduce costs.
• Ensure quality at every stage of production, reduce defects and rework, and implement sustainable corrective actions.
• Manage the operating budget, direct labour, overtime, and production capacity requirements.
• Identify equipment needs and oversee capital investment projects related to operations.
• Lead, coach, and develop production managers and technical support teams.
• Promote workplace health and safety and foster a culture of continuous improvement.
• Collaborate with engineering, quality, maintenance, and purchasing teams to improve overall operational performance.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Management, Mechanical Engineering, or equivalent experience.
• Minimum of 10 years of experience in manufacturing operations, including at least 4 years managing other managers.
• Experience in production planning and scheduling within an ERP or MRP environment.
• Experience in budget management, continuous improvement, and productivity optimization.
• Experience in a mixed-model or make-to-order manufacturing environment, ideally involving multiple shifts.
• Experience in electrical assembly, lighting, or metal fabrication is an asset.
• Professional proficiency in both French and English, spoken and written.

Ideal Candidate

We are seeking a strategic and hands-on leader who can make data-driven decisions, motivate teams, and deliver measurable results. The ideal candidate knows how to delegate effectively, develop management talent, and maintain high standards of quality, safety, and operational performance.

This is an opportunity to play a key role in the evolution of a manufacturing company's operations and contribute directly to improving its overall performance.