Director of Operations

Job Description

Position: Director of Operations

Location: Calgary, AB

Compensation: Base salary and bonuses

Other Benefits & Allowances

• 50% Rent Discount
• Company Paid: Dental, Health, Vision Care & Wellness benefits (including family)
• Group Benefits- AD&D, Short- & Long-Term Disabilities, Life insurance (including family)
• Car Allowance

The Company

Mainstreet Equity Corporation is a Canadian Publicly Traded Real Estate Operating and Residential Property Management Company, listed as MEQ on the TSX. Mainstreet Equity Corp. is continually expanding and now has around 18,000 residential apartment units across Alberta, Saskatchewan, British Columbia and Manitoba. Further information on MEQ can be found on our website www.mainst.biz.

The Role

We are seeking an experienced Director of Operations, to lead our residential property management team. The Director of Operations will report directly to Mainstreet’s Executive team including the CEO. This role focuses on providing strategic direction, overseeing operations, and ensuring financial success across our residential portfolio. The successful candidate will assist in enhancing tenant satisfaction, optimizing financial performance, improving operation efficiency, and upholding regulatory compliance. They will be expected to work alongside the Executive and be instrumental in facilitating the implementation of our next phase of expansion and development. Based in Calgary (Head Quarter) this role is critical to the growth plans of our Company. You will be required to travel up to 50% of the time.

Key Responsibilities

Property Management & Operations

• Oversee the property, maintenance and tenant relations of our residential properties.
• Lead and mentor a team of Regional Managers and operations team members.
• Streamline departmental processes to enhance efficiency and continuous improvement.
• Ensure timely, accurate, and comprehensive property management reports.
• Collaborate with Managers to maximize revenue and operating margin, optimize rent collection, and manage costs.
• Maintain regular oversight of receivables and collections.

Team Leadership & Development

• Build a succession planning framework.
• Foster transparent communication across the operational team and across departments.
• Create a coaching and mentorship strategy.
• Engender a culture of teamwork, accountability, and innovation.
• Work with Executives on long-term growth strategies, acquisitions, and development.

Tenant Relations & Customer Experience

• Identify, implement and guide improvements that enhance tenant satisfaction and cost efficiency across the company.
• Encourage strong tenant relationships, ensuring concerns are addressed promptly.
• Collaborate with Marketing to create marketing strategies to address any vacancy issues.

Vendor & Supplier Management

• Monitor, build and maintain positive relationships with suppliers and vendors.
• Continuously assess vendor performance and address concerns as they arise.
• Work closely with the Operations team to resolve vendor-related challenges.

Financial Oversight and Budgeting

• Work with the CFO to prepare and manage operating budgets for all cities and to analyze variances.
• Analyze financial reports and data to identify areas for improvement and cost cutting or revenue generation.
• Oversee the allocation of financial resources to support operational activities ensuring efficient use of funds.
• Create budgets and monitor spend for capital projects across the cities.

Qualifications

• Post-secondary education in Real Estate, Business Administration, or a related field.
• 10+ years of experience in property management, including leadership and financial oversight.
• Strong expertise in residential property management, leasing practices, and maintenance protocols.
• Proven ability to manage financial performance, budgeting, and forecasting.
• Exceptional leadership and communication skills to motivate diverse teams.
• Proficiency with Yardi Voyager is an asset.
• Travel up to 30%.

How To Apply

If this sounds like you, we encourage you to visit our website for more information at www.mainst.biz. Although we thank all applicants for applying, only those considered for interview will be contacted.

Human Resources

Mainstreet Equity Corporation