Director of Operations

Mainstreet; Calgary; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading Canadian residential property management company is seeking an experienced Director of Operations to oversee their residential property management team. The role will involve providing strategic direction, enhancing tenant satisfaction, and ensuring financial success across the portfolio, with requirements including 10+ years of experience in property management and leadership.

Benefits

Company Paid Dental, Health, Vision Care & Wellness benefits

Group Benefits - AD&D, Short- & Long-Term Disabilities, Life insurance

Qualifications

• 10+ years of experience in property management including leadership and financial oversight.
• Strong expertise in residential property management and leasing practices.
• Exceptional leadership and communication skills.

Responsibilities

• Oversee property maintenance and tenant relations.
• Lead and mentor a team of Regional Managers.
• Work with the CFO to manage operating budgets.

Skills

Leadership

Communication

Financial Performance Management

Team Motivation

Problem Solving

Education

Post-secondary education in Real Estate, Business Administration, or related field

Tools

Yardi Voyager

Job description

• Company Paid : Dental, Health, Vision Care & Wellness benefits (including family)
• Group Benefits- AD&D, Short- & Long-Term Disabilities, Life insurance (including family)

The Company

Mainstreet Equity Corporation is a Canadian Publicly Traded Real Estate Operating and Residential Property Management Company, listed as MEQ on the TSX. Mainstreet Equity Corp. is continually expanding and now has around 18,000 residential apartment units across Alberta, Saskatchewan, British Columbia and Manitoba. Further information on MEQ can be found on our website www.mainst.biz.

The Role

We are seeking an experienced Director of Operations, to lead our residential property management team. The Director of Operations will report directly to Mainstreet’s Executive team including the CEO. This role focuses on providing strategic direction, overseeing operations, and ensuring financial success across our residential portfolio. The successful candidate will assist in enhancing tenant satisfaction, optimizing financial performance, improving operation efficiency, and upholding regulatory compliance. They will be expected to work alongside the Executive and be instrumental in facilitating the implementation of our next phase of expansion and development. Based in Calgary (Head Quarter) this role is critical to the growth plans of our Company. You will be required to travel up to 50% of the time.

Key Responsibilities Property Management & Operations

• Oversee the property, maintenance and tenant relations of our residential properties.
• Lead and mentor a team of Regional Managers and operations team member.
• Streamline departmental processes to enhance efficiency and continuous improvement.
• Ensure timely, accurate, and comprehensive property management reports.
• Collaborate with Managers to maximize revenue and operating margin, optimize rent collection, and manage costs.
• Maintain regular oversight of receivables and collections.
• Build a succession planning framework.
• Foster transparent communication across the operational team and across departments.
• Create a coaching and mentorship strategy.
• Engender a culture of teamwork, accountability, and innovation.
• Work with Executives on long-term growth strategies, acquisitions, and development.
• Identify, implement and guide improvements that enhance tenant satisfaction and cost efficiency across the company.
• Encourage strong tenant relationships, ensuring concerns are addressed promptly.
• Collaborate with Marketing to create marketing strategies to address any vacancy issues.
• Monitor, Build and maintain positive relationships with suppliers and vendors.
• Continuously assess vendor performance and address concerns as they arise.
• Work closely with the Operations team to resolve vendor-related challenges.

Financial oversight and budgeting

• Work with the CFO to prepare and manage operating budgets for all cities and to analyze variances.
• Analyze financial reports and data to identify areas for improvement and cost cutting or revenue generation.
• Oversee the allocation of financial resources to support operational activities ensuring efficient use of funds.
• Create budgets and monitor spend for capital projects across the cities.

Qualifications

• Post-secondary education in Real Estate, Business Administration, or a related field.
• 10+ years of experience in property management, including leadership and financial oversight.
• Strong expertise in residential property management, leasing practices, and maintenance protocols.
• Proven ability to manage financial performance, budgeting, and forecasting.
• Exceptional leadership and communication skills to motivate diverse teams.
• Proficiency with Yardi Voyager is an asset.