Director of Information Technology

Professional Staffing; Toronto; On-site; CAD 140,000 - 155,000; Full time

Job summary

An established industry player is seeking a Head of IT to oversee their technology infrastructure and digital initiatives. This pivotal role involves shaping the IT strategy to support growth in retail and e-commerce, leading a dedicated team, and managing vendor relationships. The ideal candidate will have a strong leadership background, excellent communication skills, and a proven track record in technology strategy implementation. Join a dynamic organization where your expertise will drive business value and innovation, and be part of a collaborative culture that encourages professional development and growth.

Qualifications

• 8+ years of IT experience, with 3+ years in a leadership role.
• Bachelor’s degree in Computer Science or related field.

Responsibilities

• Develop and implement IT strategy aligned with business goals.
• Lead IT projects to enhance customer engagement and team productivity.
• Manage cybersecurity infrastructure and ensure compliance.

Skills

Leadership

Communication

Cybersecurity

Change Management

Vendor Management

Strategic Planning

Education

Bachelor’s degree in Computer Science

Certifications in ITIL, TOGAF, SAFe, CISSP

Tools

ERP Systems

POS Systems

CRM Systems

E-commerce Platforms

Job description

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Professional Staffing provided pay range

This range is provided by Professional Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$140,000.00/yr - CA$155,000.00/yr

As the Head of IT, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive organization’s operations and customer experience. Reporting directly to the CFO, you will play a key role in shaping and implementing the company’s IT strategy to support our growth in both retail and e-commerce. You will lead a dedicated team, manage key vendor relationships, and ensure robust cybersecurity and operational efficiency.

Key Responsibilities:

• Strategic Leadership: Develop and implement the IT strategy aligned with business goals, focusing on e-commerce, digital transformation, and operational scalability.
• Lead IT projects that support business growth, improve customer engagement, and enhance team productivity.
• Identify and evaluate new technologies to keep the company competitive in the retail industry.
• ERP Reimplementation: Lead the end-to-end reimplementation of the company’s ERP system to improve efficiency, scalability, and data accuracy across operations.
• Collaborate with key stakeholders and the external System Integration partners to define project requirements, timelines, and deliverables.
• Ensure a seamless transition with minimal disruption to business operations and provide post-implementation support and optimization.
• Oversee and maintain the company’s digital and in-store systems, including point-of-sale (POS) systems, ERP, CRM, and e-commerce platforms.
• Ensure consistent performance, security, and high availability for all company tech assets and platforms.
• Manage IT budgets, forecasts, and cost-effectiveness.
• Establish a Disaster Recovery program.
• Build and maintain strong relationships with key technology vendors and service providers to ensure high-quality and cost-effective solutions.
• Negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs).
• Regularly assess vendor partnerships to ensure they align with company goals and support strategic objectives.
• Cybersecurity & Compliance: Manage cybersecurity infrastructure and policies to stay up to date with best practices, protecting customer data and company information.
• Ensure compliance with data protection regulations (e.g., PCI, GDPR, CCPA) and industry standards.
• Team Development: Build and manage a high-performing IT team, fostering a collaborative and innovative culture.
• Oversee training and professional development to keep the team up-to-date with technology trends and skills.
• Stakeholder Collaboration: Collaborate with cross-functional leaders (e.g., Finance, Marketing, Operations, Planning) to align IT initiatives with company objectives.
• Chair the IT Steering Committee which is comprised of CEO, CFO, and other members of the Executive team.
• Manage relationships with external vendors and service providers to ensure efficient and effective technology solutions.

Personal Attributes:

• Strong leadership and management skills, with the ability to inspire and motivate a team. Previous experience in building a high performing organization and team.
• Excellent communication and interpersonal skills, with the ability to effectively establish trustworthy relationships with technical and non-technical stakeholders.
• Proven track record of developing and implementing successful technology strategies that drive business value. Ability to lead change management efforts for technology initiatives.
• Experience with retail technologies (POS systems, ERP, e-commerce platforms) and digital transformation.
• Detailed understanding of cybersecurity, data privacy, and regulatory compliance.
• Strong business acumen, with the ability to understand and align technology initiatives with business goals and objectives.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preference for certifications in one or more of the following: ITIL, TOGAF, SAFe, CISSP.
• 8+ years of experience in IT, with at least 3 years in a leadership role, preferably in retail or e-commerce.

Seniority level

Director

Employment type

Full-time

Job function

Information Technology

Industries

Retail Apparel and Fashion and Consumer Services