Director, IT Change Management

Manulife; Old Toronto; Hybrid; CAD 110,000 - 206,000; Full time

Job summary

Join a forward-thinking company as a leader in IT Change Management, where you will drive global processes and enhance team capabilities. This role offers the chance to collaborate with senior leaders and innovate within a high-performing team. You will champion ITIL methodologies, mentor your team, and continuously improve processes using industry best practices. With a focus on professional development and a commitment to diversity, equity, and inclusion, this position promises a rewarding career path and a strong work-life balance. Embrace the opportunity to redefine the future of financial services while making a meaningful impact.

Benefits

Health Benefits

Dental Insurance

Mental Health Support

Flexible Work Policies

Professional Development Opportunities

Generous Paid Time Off

Retirement Savings Plans

Qualifications

• 5-7 years in IT Change Management leadership role.
• Strong understanding of ITIL methodologies and best practices.

Responsibilities

• Drive IT Change Management process for the global enterprise.
• Lead and coach a distributed team of Change Managers.

Skills

ITIL Change Management

Leadership

Process Improvement

Interpersonal Skills

Conflict Resolution

Communication Skills

Agile Methodologies

Education

Bachelor's Degree in Computer Science

Equivalent Experience in IT

Tools

ServiceNow

Remedy

Job description

Join our Global Enterprise Technology Services Team!

How will you contribute:

A key opportunity to lead and be responsible for a global IT Service Management process within a high performing team. The candidate will have the ability to enhance processes, along with procedures and tooling; collaborate with teams globally, and coordinate with senior leaders/executives, as we continue our journey to becoming a digital leader.

Responsibilities:

• Responsible for driving the IT Change Management process for the global enterprise.

• Act as a champion of current ITIL standard methodologies.

• Lead and coach a distributed team of Change Managers and Analysts, to further develop a team.

• Regularly review process and procedural documentation for correctness and comprehensiveness.

• Continually strive for regional procedure alignment.

• Achieves strategic resource planning, drives management activities.

• Drives and enables the success of a team.

• Removes barriers in complex situations to enable team to deliver.

• Continually identifies tool improvement opportunities in the Change Management module within the org's ITSM tool (ServiceNow).

Attributes:

• Demonstrates understanding of ITIL Change Management process/practice.

• Strong detail orientation.

• Navigates cross team structures well by understanding of teams, cultures within the broader company.

• Evaluate and applies industry practices to issues at hand to bring innovation to solutions.

• Interpersonal skills including mentorship, collaboration and ability to lead with empathy.

• Conflict resolution skills and the ability to bring disagreeing parties to mutual understanding and agreement.

• Able to work across teams to drive the best outcomes.

• Constantly learns from both success and failure.

• Good verbal and written communication; able to effectively articulate process and purpose, possibilities, and outcomes.

• Ability to work in a fast-paced and agile environment.

Decision Authorities:

• Able to achieve significantly complex outcomes using own judgement.

• Operates collaboratively to drive leadership outcomes.

• Recruits and hires talent to support teams.

• Able to easily adapt and predict changing scope and complex priorities across teams.

• Foresees challenges in advance and proactive solutions with teams to avoid hindrances.

Required Qualifications:

• Minimum 5 to 7 years+ in a IT Change Management leadership role.

• Bachelor degree or equivalent experience in Computer Science, Information Technology, Engineering or a related field.

Preferred Qualifications:

• ITIL v4 Foundations certification.

• Six Sigma white belt or higher.

• Familiarity with IT Service Management (ITSM) tools like ServiceNow or Remedy.

• Understanding of other ITSM process/practices like Release Management, Incident Management and Problem Management.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$110,530.00 CAD - $205,270.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.