Director of Client Services

Saskatchewan Professional Marketing Association; Calgary; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Client Services to lead their Account Directors and drive client success. This pivotal role involves building and maintaining high-value client relationships, ensuring alignment with the agency's creative capabilities, and optimizing processes for efficiency and profitability. With a focus on client growth and retention, you will manage a diverse client portfolio and lead a high-performing team in a dynamic agency environment. Join a forward-thinking company that values work-life balance, offers flexible arrangements, and fosters a culture of collaboration and engagement.

Benefits

Flexible Work Arrangements

Private Workspace

Dedicated Collaboration Days

Qualifications

• 10+ years in client services or agency leadership, preferably in marketing.
• Proven track record managing multi-million-dollar client portfolios.

Responsibilities

• Lead and mentor the Account Director team to enhance client relationships.
• Drive client retention and oversee high-value client relationships.

Skills

Client Relationship Management

Strategic Thinking

Leadership

Sales

Contract Negotiation

Marketing Strategy

Communication Skills

Education

Bachelor's Degree in Marketing or Related Field

Job description

WJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact.

We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentional—blending insight, creativity, and execution to shape how our clients are seen, heard, and remembered.

To meet clients at the intersection of now and next, we rely on bold, resilient marketers who think ahead and deliver. As Director of Client Services, you are the bridge between agency growth and client success—leading our Account Directors to strengthen partnerships, maximize revenue, and elevate the quality of work we deliver.

This is a Calgary-based role.

Your Role at WJ

• Lead, mentor, and empower the Account Director team
• Drive client retention, growth, and contract renewals
• Oversee high-value client relationships and escalations
• Ensure client strategies align with WJ’s creative and strategic capabilities
• Optimize processes for efficiency, collaboration, and profitability
• Work cross-functionally with Strategy, Creative, Digital, and Production teams

Your Focus Areas

Client Growth & Retention

• Build and deepen relationships with key clients
• Act as a strategic advisor to key clients, ensuring long-term partnerships and meeting their goals and objectives
• Help ensure client success and satisfaction
• Identify and execute growth opportunities within accounts
• Oversee client satisfaction, renewal strategies, and escalation management

Revenue & Profitability

• Manage and grow a large and diverse client portfolio
• Maintain oversight of pricing, scope creep, and contract structuring
• Motivate and drive performance within the Account Director team
• Guide and develop a high-performing client services team
• Align client needs with agency capabilities to deliver exceptional work
• Work closely with Business Development and Accounts to ensure new clients and projects for existing clients are effectively transitioned from sales to active accounts

Who You Are

• A client-focused, revenue-driven leader with a track record of growth
• A strategic thinker who excels at building and maintaining high-value relationships
• Experienced in leadership, sales, and contract negotiation
• A natural collaborator who thrives in a fast-paced agency environment

What You Bring

• 10+ years in client services, account management, or agency leadership (marketing, branding, or advertising preferred)
• Proven track record managing multi-million-dollar client portfolios
• Experience leading and mentoring Account Directors
• Strong expertise in marketing strategy, brand development, and integrated campaigns
• Exceptional presentation, negotiation, and communication skills

Why Join WJ?

• A leading agency where ideas drive impact
• We believe great work comes from happy, engaged teams. That’s why we actively support work-life balance, offering flexible work arrangements and a culture that respects your time and well-being.
• Hybrid work environment with flexible arrangements
• Private workspace and dedicated collaboration days

At William Joseph, leadership is built on action, ideas drive results, and collaboration fuels success. If you’re ready to lead in a high-impact environment, we want to hear from you.