Director of Client Partnerships

AI Digital; Canada; On-site; CAD 120,000 - 180,000; Full time

Job summary

AiDigital Canada seeks an Executive Partnership & Relationship Manager to own executive relationships with a portfolio of high-value accounts, guiding strategic conversations with C-suite and VP stakeholders.

You will translate client priorities into actionable guidance for Client Service, Strategy, Growth and Product teams, lead QBRs and executive reviews, and ensure continuity from onboarding to renewal while driving retention and growth.

Qualifications

• Own executive relationships with a portfolio of high-value accounts.
• Build a deep understanding of each client’s business, KPIs, and stakeholders to guide strategic conversations.
• Lead QBRs, executive reviews, and key client conversations with agency partners in strategic pitches.
• Navigate executive escalations and complex stakeholder dynamics while protecting delivery teams.

Responsibilities

• Develop strategic account plans focused on long-term retention and growth.
• Connect client needs with AiDigital’s programmatic, media, and technology capabilities.
• Ensure work is tied to business outcomes and KPI success for each client.
• Translate client priorities into direction for Client Service, Strategy, Growth, and Product teams.
• Maintain executive ownership while teams handle day-to-day execution and platform support.
• Lead multi-year, multi-stakeholder client engagements across lifecycle.

Skills

Executive relationships

Strategic account management

QBRs & executive reviews

Cross-functional leadership

Programmatic advertising

Digital media & adtech

Client retention & growth

C-suite stakeholder management

Tools

DSPs

Measurement platforms

Job description

Executive Partnership & Relationship Management

• Own executive relationships for a select portfolio of high-value and high-potential accounts, serving as the primary strategic partner to C-suite and VP-level stakeholders.

• Build a deep understanding of each client’s business, priorities, KPIs, and stakeholder landscape to guide strategic conversations and strengthen the partnership.

• Lead QBRs, executive business reviews, and key client conversations, and represent AiDigital alongside agency partners in strategic pitches.

• Navigate executive escalations, complex stakeholder dynamics, and internal client politics while insulating execution teams from political and relational friction.

Strategic Advisory & Value Realization

• Develop and own strategic account plans focused on long‑term retention, relationship depth, and account growth.

• Identify opportunities to expand AiDigital’s impact by connecting client business needs with our programmatic, media, and technology capabilities.

• Ensure AiDigital’s work is tied to the business outcomes and KPIs that matter to each client, not just campaign-level performance.

Operational Alignment & Strategic Integration

• Translate client business priorities into clear direction for Client Service, Strategy, Growth, and Product teams.

• Ensure continuity from post‑sale handoff through onboarding, execution, retention, and growth, keeping the original strategic vision connected to delivery.

• Maintain executive and strategic ownership while Client Service, Strategy, and Technical Account Management own day‑to‑day execution, media planning, and platform support.

• 7+ years of experience in programmatic advertising, digital media, or adtech, including significant experience in senior client‑facing roles.

• Deep hands‑on knowledge of the programmatic advertising ecosystem, including DSPs, media buying, measurement, and omnichannel digital media.

• Proven experience owning a portfolio of large enterprise or agency accounts, with direct accountability for client retention and account growth.

• Experience managing a multi‑million‑dollar book of business and developing strategic account plans for high‑value clients.

• Proven track record of building and maintaining relationships with C‑suite and VP‑level stakeholders.

• Demonstrated success retaining and growing existing accounts, with measurable examples of revenue growth, expanded scope, or increased client investment.

• Experience leading QBRs, annual planning, executive business reviews, and senior client presentations.

• Experience working across the full client lifecycle, from post‑sale transition and onboarding through retention, expansion, and renewal.

• Strong cross‑functional experience working with Client Service, Strategy, Sales/Growth, and Product teams.