Director of Care - Full Time - Halton Hills

Extendicare (Canada); Halton Hills; On-site; CAD 110,000 - 170,000; Full time

Job summary

Extendicare (Canada) seeks a Director of Care to lead a high-performing care team across clinical operations in a long-term care home. You will oversee resident assessment, care planning, and implementation while ensuring compliance with provincial standards and Extendicare policies.

The role emphasizes staff development, quality improvement, and strong stakeholder relationships with residents, families, and the broader healthcare community. RN licensure and leadership experience are essential.

Qualifications

• Bachelor's Degree in Nursing required; Master's Degree preferred.
• Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.
• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.
• Strong knowledge of long-term care regulations, standards, and best practices.
• Demonstrated leadership, communication, and interpersonal skills.
• Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.
• Experience leading quality improvement initiatives and achieving positive resident outcomes.
• Proficiency with electronic health records (EHR) systems and related healthcare technologies.

Responsibilities

• Lead and develop the resident care team through coaching, mentorship, and day-to-day guidance.
• Foster a collaborative, accountable, high-performing work environment.
• Support employee engagement, retention, and professional growth.
• Ensure care staff complete required education and competency training.
• Promote ongoing professional development and clinical excellence.
• Manage staffing levels in alignment with regulatory hours of care and organizational policies.
• Support budget development and monitor departmental financial performance.
• Monitor regulatory compliance and lead corrective action when required.
• Identify and address resident care concerns and clinical risks.
• Ensure timely investigations and appropriate reporting of incidents.
• Demonstrate a resident- and family-centered approach to feedback and service excellence.
• Oversee resident assessment, care planning, and implementation processes.
• Collaborate with interdisciplinary teams and leadership to optimize outcomes.
• Lead quality improvement initiatives to enhance safety, wellness, and satisfaction.
• Develop and execute operational plans for clinical services and staffing.
• Build relationships with vendors and community health partners.

Skills

Nursing leadership

Interdisciplinary collaboration

Communication

Interpersonal skills

Regulatory knowledge

EHR proficiency

Education

Bachelor's Degree in Nursing

Master's Degree (preferred)

Tools

EHR systems

Job description

Director of Care Role Description

Mission

As the Director of Care, you will contribute to Extendicare's purpose of Helping People Live Better by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations. The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home.

Key Outcomes

• Champion resident safety and continuous quality improvement initiatives.
• Achieve high levels of resident and family satisfaction as measured through experience survey results.
• Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.
• Foster a positive workplace culture and enhance employee engagement compared to the previous year.
• Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.

Key Responsibilities

Leadership & Team Development

• Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.
• Foster a collaborative, accountable, and high-performing work environment.
• Support employee engagement, retention, and professional growth.

Education & Training

• Ensure care staff complete required education and competency training.
• Promote ongoing professional development and clinical excellence.

Financial Stewardship

• Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.
• Support budget development and monitor departmental financial performance through variance analysis.

Regulatory Compliance

• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.
• Conduct timely investigations and implement corrective action plans as required.

Risk Management

• Identify and address resident care concerns and clinical risks.
• Ensure immediate response to critical incidents and compliance with all reporting requirements.

Customer Service

• Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.
• Promote a culture of service excellence among all team members.

Resident Care Management

• Oversee resident assessment, care planning, and implementation processes.
• Ensure individualized care plans reflect resident preferences, needs, and goals.

Collaboration

• Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.

Quality Improvement

• Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.
• Monitor outcomes and leverage data to drive continuous improvement.

Strategic Planning

• Develop and execute operational plans related to clinical services and staffing that support the home's strategic priorities.

Community Partnerships

• Build and maintain effective relationships with vendors and community health partners.
• Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.

Values Alignment

• Demonstrate and promote Extendicare's Mission, Vision, Values, and commitment to ethics, integrity, and professionalism.

Qualifications

• Bachelor's Degree in Nursing required; Master's Degree preferred.
• Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.
• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.
• Strong knowledge of long-term care regulations, standards, and best practices.
• Demonstrated leadership, communication, and interpersonal skills.
• Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.
• Experience leading quality improvement initiatives and achieving positive resident outcomes.
• Proficiency with electronic health records (EHR) systems and related healthcare technologies.

Core Competencies

• Business Knowledge
• Industry and Regulatory Knowledge
• Program Administration
• People Management
• Customer Service Excellence
• Priority Management

Attributes of an Effective Leader

• Strategic Thinking: Understands organizational strategy and establishes priorities to support achievement of business objectives.
• Results Ori