Director of Care (DOC) - Full Time (FT) - Hillcrest Place

Extendicare; Brandon; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Continuous mentorship

Career growth opportunities

Employee Family Assistance Program

Robust benefits package

Job summary

Extendicare in Brandon, Manitoba seeks a Director of Care (DOC) to lead a high-performing nursing team, ensuring resident-centered care aligned with Extendicare standards and provincial regulations. The DOC will drive engagement, safety, and quality while managing care operations and budget considerations.

The role requires an RN with leadership experience, strong communication, and collaboration across interdisciplinary teams to deliver exceptional resident outcomes and a positive employee

Qualifications

• Current and unrestricted Nursing registration with the provincial body.
• Minimum 5 years nursing experience, plus at least 2 years in a leadership role in LTC or health facility.
• Working knowledge of long-term care regulations, standards and best practices.
• Proven leadership, communication, and interpersonal skills.
• Ability to collaborate with interdisciplinary teams and build positive relationships.
• Proven track record of quality improvement and resident outcomes.
• Proficiency with electronic health records (EHR) and related technology.

Responsibilities

• Lead the resident care team with day‑to‑day guidance and foster a positive, high‑performing work environment.
• Train staff to ensure education for role effectiveness and professional development.
• Oversee budgeting and variance analysis for the nursing department as part of financial stewardship.
• Monitor compliance with healthcare regulations, licensing, accreditation, and labour standards.
• Identify and manage resident safety and clinical risks, addressing incidents per regulatory requirements.
• Respond to feedback from residents, families, and staff with empathy and action.

Skills

Leadership

Communication

Interpersonal skills

Collaborative

Quality improvement

EHR proficiency

Education

Bachelor's degree in Nursing

Master's degree preferred

Tools

EHR systems

Job description

Job Description

This position is located in Brandon, Manitoba. As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and compassionate leader who leads the care team in delivering exceptional resident centered care at a long-term care home. The DOC manages all aspects of care operations, ensuring best practices consistent with Extendicare, Accreditation standards and provincial regulations. Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Engagement with residents and families to develop a trust relationship is key to resident satisfaction and achieving our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and the ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey Results, by caring for each person as we would our own family
• Consistently meet or exceed all quality and clinical indicators for residents through the effective execution of required clinical programs.
• Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to regulatory compliance regarding resident plan of care, as well as organizational standards, policies, and procedures.

Key Responsibilities

• Cultivate - lead the resident care team, providing day‑to‑day guidance and fostering a positive work environment that encourages collaboration, accountability, drives high performance and ensures retention by delivering an exceptional employee experience.
• Train - Ensure that all care staff receive the education required for the effective performance of their roles and promoting professional development.
• Financial stewardship - Manage the care staff complement consistent with the Extendicare model of care that meets the provincial/legislated hours of care. Oversee the financial management, including assisting with budget preparation and variance analysis of the nursing department
• Comply - Monitor and ensure compliance with all healthcare regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
• Risk Management - Identify and manage resident issues as they arise, and ensure clinical risks are mitigated and immediate action taken on critical incidents in keeping with regulatory requirements.
• Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.
• Resident Care - Oversee resident assessment and care planning processes, ensuring personalized care plans are developed and implemented based on resident preferences.
• Collaborate - Participate actively and collaborate with the leadership team and liaise with care staff, residents and families to deliver and optimize resident care.
• Improve - Implement quality improvement initiatives to enhance resident safety, wellness and satisfaction, because we are relentless in our efforts to improve.
• Strategic planning – in support of the home level strategic priorities, develop the operational plans with respect to clinical operations and staffing, which support and enhance resident care.
• Community partnership - engage with vendors on quality initiatives and training requirements, collaborate with community health partners for the betterment of resident care.
• Values Alignment - Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity.

Qualifications

• Bachelor's degree in Nursing; Master's degree preferred.
• Current and unrestricted registration as a Registered Nurse with the applicable Provincial licensing body is required.
• Minimum of 5 years of nursing experience, in addition to at least 2 years in a leadership role in a long-term care facility or other health facility.
• Working knowledge of long-term care regulations, standards, and best practices.
• Demonstrated expertise in leadership, communication, and interpersonal skills.
• Ability to work collaboratively with interdisciplinary teams and build positive relationships.
• Proven track record of implementing quality improvement initiatives and achieving positive resident outcomes.
• Proficient in electronic health records (EHR) systems and other relevant technology.
• Current (within 6 months) Vulnerable Position/Sector Screening (VPS) Core Competencies Business Knowledge, Industry/Regulatory Knowledge, Program Administration, People Management, Customer Service, Priority Management.

Core Competencies

• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management
• Customer Service
• Priority Management

Attributes of an Effective Leader

• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence
• Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect
• Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate
• Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development
• Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

What Extendicare has to offer

• Continuous mentorship, support for life‑long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.

Compensation and Benefits

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well‑being, and long‑term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

Time Type: Full time

Equal Opportunity and Diversity Statement

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity‑deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long‑term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

Extendicare proudly employs approximately 23,000 individuals and manages an additional 5,000 joint venture employees, all of whom are highly qualified, trained and dedicated team members and passionate about providing high-quality care and services to help people live better. We operate a network of 99 long-term care homes (59 owned, 40 under management contracts), deliver approximately 14.0 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 153,600 beds across Canada.

Mission, Vision & Values

Our Mission To provide people with the care they need, wherever they call home.

Our Vision Everyone in Canada has access to the care and support they need to live their best lives.

• We embrace every person for the individual they are.
• We care for each person as we would our own family.
• We collaborate with others because we achieve more together.
• We are relentless in our efforts to improve.
• We respect the resources entrusted to us.