Assistant Director of Care (ADOC) - Full time - Countryside

Extendicare (Canada); Northeastern Ontario; On-site; CAD 110,000 - 140,000; Full time

Job summary

Extendicare (Canada) seeks an Assistant Director of Care to lead clinical programs and a high-performing team in delivering safe, high-quality, resident-centered care. You will collaborate with the Director of Care to meet regulatory standards and improve resident outcomes.

You will mentor staff, drive quality initiatives, and engage with residents and families to enhance satisfaction while aligning with Extendicare's mission and accreditation requirements.

Qualifications

• Minimum 3 years of RN experience in long-term care; 1+ year in a supervisory role preferred.
• Current and unrestricted RN license with provincial regulatory body.
• Bachelor of Nursing or post-secondary Nursing Diploma.
• Current CPR certification.
• Experience using Point Click Care and Microsoft Office.

Responsibilities

• Lead assigned clinical programs and ensure compliance with regulations and standards.
• Collaborate with Director of Care and care team to deliver resident-centered care.
• Monitor quality indicators and drive quality improvement initiatives.
• Engage with residents and families to support satisfaction and care experience.
• Oversee staff development, mentorship, and performance to strengthen team.
• Ensure adherence to accreditation standards and labor requirements.
• Coordinate with community partners to improve resident care outcomes.

Skills

Leadership

Communication

Interpersonal skills

Education

Bachelor of Nursing

Nursing Diploma

Tools

PointClickCare

Microsoft Office

Job description

Job Description

Assistant Director of Care

Mission:

Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare's purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents. Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare's model of care and collaborates with other members of the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations. The ADOC will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home.

Key Outcomes:

• Serve as a strong advocate for resident safety and ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family.
• Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs.
• Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures.

Key Responsibilities:

In collaboration with the Director of Care:

• Manage- Manage assigned program areas as per Extendicare's Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards.
• Identify- Risk and mitigation strategies and escalate and manage as appropriate in collaboration with organizational teams and departments.
• Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
• Collaborate- Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care.
• Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.
• Community Partnership- Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care.
• Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. This includes identifying skill gaps, providing coaching and feedback and encouraging continuous learning.
• Values Alignment- Uphold and promote the organization's Mission, Vision and Values and Philosophy regarding Ethics, Morality and Integrity
• Customer Service- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

Qualifications:

• Minimum of three (3) years of experience working as Registered staff in the long-term care sector, plus, preference of three (3) years, minimum of one (1) of experience in a managerial or supervisory capacity in a health care setting.
• Current and unrestricted registration/licensing and practice as a Registered Nurse with the applicable Provincial licensing body.
• Bachelor of Nursing preferred or Post-secondary Diploma in Nursing.
• Current CPR certification is required.
• Demonstrated leadership, communication skills and interpersonal skills.
• Experience in the use of EHR systems, specifically Point Click Care and Point of Care.
• Proficiency in Microsoft Office Suite.
• Proven history of leading quality improvement initiatives and achieving positive resident outcomes.
• Demonstrated team building and time management skills.
• Strong Clinical skills.
• Proficiency in a second language is considered an asset.
• Experience working in a unionized environment and managing under a collective agreement.

Core Competencies

• Industry/Regulatory Knowledge
• Program Administration
• Customer Service
• Priority Management
• People Management
• Collaboration

Attributes of an Effective Leader

• Strategy Development: Understands the organization's strategy and sets priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality