Director, New Accounts and Documentation

Royal Bank of Canada; Toronto; On-site; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Stock where applicable

Job summary

Royal Bank of Canada in Toronto seeks a Director, New Accounts and Documentation to set strategic direction, lead multiple departments, and align priorities with firm-wide initiatives. You will act as a senior liaison between Operations and business leadership, guiding risk management and regulatory compliance across lines of business.

You will oversee performance management, process improvements, and cross-enterprise collaboration while ensuring exceptional service and professional conduct.

Qualifications

• 4-year degree from an accredited university.
• 7+ years of securities or banking experience.
• Experience leading large teams and cross-functional groups.
• Fully proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Advanced problem identification, analytical and resolution skills.

Responsibilities

• Lead and align department managers to meet service, innovation, and professionalism standards.
• Oversee Operations and Quality across departments to ensure controls and regulatory compliance.
• Monitor and implement process improvements to increase timeliness and reduce expenses.
• Serve as senior-level advisor for strategic decisions and escalation within scope.
• Establish and maintain relationships with clients, business lines, and external vendors.
• Monitor departmental risk and ensure compliance with regulatory guidelines.
• Manage department budget, forecasts, staffing models, and metrics.
• Support employee development and alignment with RBC goals.
• Foster cross-enterprise collaboration to develop better solutions.
• Lead change management to support transitions and priorities.

Skills

Operations risk controls

MS Office proficiency

Advanced problem solving

Stakeholder management

Education

4-year degree from an accredited university

Post-graduate degree

Canadian Securities Course

Job description

Job Description

What is the opportunity? The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management.

What will you do?

• Lead and Performance Management - Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
• Oversee Operations and Quality - Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
• Process Improvement and Monitoring - Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
• Strategic Advisory and Escalation - Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
• Stakeholder Relationship Management - Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
• Risk Management and Compliance - Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
• Budget and Resource Management - Manage department budget, financial forecasts, staffing models, and metric tracking.
• Employee Development and Engagement - Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
• Cross-Enterprise Collaboration - Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
• Change Management - Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

• Operations experience with risk and control discipline
• 4-year degree from an accredited university
• 7+ years of securities or banking experience
• 7+ years demonstrated and sound managerial experience leading and managing large teams
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-have:

• Post-graduate degree
• Securities or Financial Services Industry regulatory and audit experience
• Canadian Securities Course or Retail Securities Certification
• PDO or Director and Executive Certification

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

• Adaptability
• Business Performance Management
• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

• Address:
• 180 WELLINGTON ST W:TORONTO City:
• Toronto Country:
• Canada Work hours/week:
• 37.5 Employment Type:
• Full time Platform:
• WEALTH MANAGEMENT Job Type:
• Regular Pay Type:
• Salaried Posted Date:
• 2026-11-03 Application Deadline:
• Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Exce