Director, gwam business risk management

Société Financière Manuvie; Toronto; On-site; CAD 125,000 - 175,000; Full time

Job summary

The Director, GWAM Business Risk Management, is a first line risk role leading risk and control self-assessment activities across Global Wealth and Asset Management. The incumbent will partner with business leaders to ensure compliance with enterprise risk requirements.

The Director will guide RCSA standards, provide training, and support to strengthen risk practices and accountability across GWAM, with a focus on governance, testing, remediation, and leadership alignment in a hybrid Toronto

Qualifications

• Minimum 10 years in Operational Risk Management or related fields within financial services.
• Experience leading Risk and Control Self-Assessments (RCSAs) and testing programs.
• Knowledge of risk and control standards, governance frameworks, and control testing.
• Experience maintaining risk inventories and using Archer in governance activities.

Responsibilities

• Support execution and enhancement of the GWAM RCSA program per enterprise standards.
• Facilitate inherent risk assessments and document key operational risks.
• Lead and coordinate RCSAs with risk and control identification and remediation tracking.
• Govern Archer process hierarchies and risk/control inventories for accuracy.
• Design and execute testing to validate control effectiveness and compliance.

Skills

Operational Risk Management

RCSA Facilitation

Stakeholder Collaboration

Control Testing

Archer / GRC platform

Tools

Archer

Job description

Job Description

The Director, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the implementation and execution of the Risk and Control Self-Assessment (RCSA) Program across Global Wealth and Asset Management (GWAM). The incumbent will serve as a subject matter expert on the Company's Operational Risk and RCSA Standards and will partner closely with business leaders, process owners, and control owners to ensure compliance with enterprise risk management requirements.

The Director will lead and coordinate activities required under the Company's Risk and Control Self-Assessment Standards, including business process governance, inherent risk assessments, risk and control assessments, control effectiveness testing, issue remediation tracking, and process owner attestations. The role will provide guidance, challenge, training, and support to business stakeholders to strengthen risk management practices and promote a strong culture of accountability and risk ownership across GWAM.

Position Responsibilities

• Support the ongoing execution and enhancement of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise risk management standards.
• Facilitate and perform inherent risk assessments to identify, evaluate, and document key operational risks impacting business processes.
• Lead and coordinate Risk and Control Self-Assessments (RCSAs), including:
  • Risk identification and assessment
  • Control identification and evaluation
  • Residual risk assessments
  • Development and monitoring of remediation action plans
• Maintain and govern the Archer business process hierarchy and associated risk and control inventories to ensure accuracy, completeness, and alignment with enterprise standards.
• Design and execute testing programs to assess the effectiveness of key controls and validate compliance with established control requirements.
• Monitor remediation activities arising from control testing, RCSA activities, audits, regulatory reviews, and other risk management activities.
• Support periodic attestations by process owners and business leaders regarding the effectiveness of controls, risk management practices, and adherence to company standards.
• Provide guidance, consultation, and challenge to business process owners regarding operational risk management requirements and best practices.
• Develop and deliver training, workshops, and awareness sessions on Operational Risk Management Standards, RCSA requirements, control documentation, risk assessment methodologies, and control testing expectations.
• Assist business leaders in identifying emerging risks, control gaps, process changes, and potential impacts to the business risk profile.
• Produce risk reports, dashboards, metrics, and management information to support governance committees, senior management, and business decision-making.
• Partner with stakeholders across multiple GWAM businesses and functional areas to ensure consistent execution of risk management activities and standards.
• Support regulatory examinations, internal audits, and second-line reviews related to operational risk management activities.
• Act as a trusted advisor and advocate for a strong risk management culture, reinforcing accountability, transparency, and ownership of risks and controls across the organization.
• Contribute to the continuous enhancement of operational risk management processes, tools, methodologies, and reporting practices.

Required Qualifications

• Minimum 10 years of experience in Operational Risk Management, Enterprise Risk Management, Internal Controls, Audit, Compliance, or a related discipline within a financial services organization.
• Significant experience executing and facilitating Risk and Control Self-Assessments (RCSAs), including risk identification, control assessment, and action plan development.
• Strong understanding of operational risk management frameworks, risk and control standards, and control testing methodologies.
• Experience performing control effectiveness testing and assessing control design and operating effectiveness.
• Experience maintaining risk and control inventories and business process hierarchies within governance, risk, and compliance platforms such as Archer.
• Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.
• Proven ability to effectively influence and challenge business stakeholders while maintaining strong collaborative relationships.
• Excellent communication and presentation skills, with the ability to explain complex risk concepts to both technical and non-technical audiences.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Demonstrated project management and organizational skills, including the ability to manage multiple priorities and deadlines.
• Experience interacting with senior business leaders and facilitating risk discussions and workshops.
• Strong commitment to integrity, accountability, and fostering a culture of sound risk management.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l ascendance, du lieu d origine, de la couleur, de l origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l orientation sexuelle, des caractéristiques génétiques, du statut d ancien combattant, de l identité de genre, de l expression de genre, de l âge, de l état matrimonial, de la situation de famille, d une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [e-mail].

Région de référence du salaire

Toronto, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$125,100.00 CAD - $175,100.00 CAD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [e-mail] pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [e-mail] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

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