Director, global technology & operations strategy & transformation

Société Financière Manuvie; Toronto; Híbrido; CAD 113.000 - 210.000; Jornada completa

Descripción de la vacante

The Director, Global Technology & Operations Strategy & Transformation at Société Financière Manuvie will shape strategic priorities for GTO and lead the AI program across the organization, delivering measurable business outcomes.

Working with senior leaders, you will govern funding, drive execution, and scale reusable AI capabilities across segments and geographies, including Canada and beyond, to maximize value realization.

Formación

• 8+ years experience across strategy and transformation, technology, AI, program management, or related disciplines.
• Demonstrated experience leading large-scale AI, Automation, technology, innovation, or transformation programs, including governance, prioritization, funding, delivery oversight, and performance management.
• Strong strategic and analytical capabilities, with demonstrated experience translating strategy into prioritized programs, roadmaps, business cases, funding recommendations, and measurable outcomes.
• Strong financial acumen, including experience developing and evaluating business cases, cost-benefit analysis, managing budgets and funding, establishing success measures, and assessing value realization.
• Strong understanding of AI platforms and modern AI solution patterns, with sufficient technical fluency to understand delivery plans, challenge assumptions, assess dependencies and risks, and engage credibly with Technology and AI leaders.
• Strong program leadership capabilities, including the ability to oversee multiple concurrent initiatives, establish governance and delivery frameworks, manage complex dependencies, and drive disciplined execution across Business and Technology teams.
• Exceptional executive communication and stakeholder management skills, with the ability to synthesize complex strategic, financial, business, and technical information into clear insights, recommendations, and decisions for senior leadership.
• Demonstrated ability to influence and challenge senior stakeholders, drive accountability without direct authority, create structure in ambiguous environments, and manage competing strategic priorities.
• Demonstrated use of AI productivity tools and agentic workflows to accelerate analysis, synthesis, reporting, decision-making, and content development.

Responsabilidades

• Translate strategic priorities into executable roadmaps and measurable outcomes.
• Lead end-to-end AI program governance with funding, dependencies, and delivery.
• Define prioritization and delivery approaches aligned to value and risk.
• Develop business cases and secure AI program funding and allocations.
• Oversee delivery performance, adoption, and value realization against commitments.
• Provide executive reporting on roadmap, funding, risks, and decisions.
• Identify opportunities to redesign processes via AI and scalable capabilities.

Conocimientos

Strategy & Transformation

AI Program Leadership

Executive Communication

Program Governance

Funding & Budgeting

Descripción del empleo

The Director, Global Technology & Operations Strategy & Transformation will help shape and execute strategic priorities across Global Technology & Operations (GTO), with a significant focus on leading the AI program and translating strategy into measurable business outcomes.

The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization. This includes managing AI program funding, ensuring funding is directed to the appropriate initiatives and teams, and maintaining visibility into how initiatives are progressing against delivery commitments, defined success criteria, and approved budgets.

Working closely with the VP of GTO and senior stakeholders across Business, Technology, Enterprise AI, Finance, and Risk, the Director will provide an integrated view of the AI program, drive accountability across teams, identify areas requiring leadership attention, and enable informed decisions on priorities, funding, execution, and outcomes.

The Director will also help shape how GTO delivers its AI agenda, establishing approaches to prioritize and sequence initiatives, accelerate execution, and scale reusable AI capabilities across segments and countries. This includes helping establish a practical path from opportunity identification through development, production, and adoption, while focusing resources on initiatives that can deliver the greatest strategic and business impact.

Position Responsibilities

• GTO Strategy & Transformation: Partner with the VP of GTO and senior leaders to translate strategic priorities into executable strategies, roadmaps, initiatives, and measurable outcomes. Connect priorities across teams, identify opportunities and risks, and provide insights and recommendations to support executive decision-making.
• AI Program Leadership & Governance: Lead the end-to-end AI and Automation program across GTO, establishing a single integrated view of initiatives, priorities, dependencies, funding, and outcomes. Establish program governance and operating rhythms and work across Product Owners, Segment Leads, Technology, and business and functional partners to drive execution, alignment, and accountability.
• AI Strategy, Prioritization & Delivery Approach: Help define how GTO identifies, assesses, prioritizes, sequences, and delivers AI initiatives. Develop practical prioritization and delivery approaches that consider strategic alignment, business value, delivery readiness, scalability, complexity, funding requirements, dependencies, and risk. Continuously assess the portfolio to ensure resources remain focused on the highest-value opportunities and identify where initiatives should be accelerated, repositioned, or deprioritized.
• Business Case & AI Program Funding: Lead the planning, mobilization, and partner engagement required to develop business cases for AI execution and future funding, including cost-benefit analysis, expected outcomes, success criteria, delivery requirements, and risk considerations. Manage AI program funding and recommend allocation or reallocation across initiatives and teams based on strategic priorities, expected value, delivery readiness, and performance.
• Delivery Excellence, Performance & Value Realization: Oversee AI initiatives across technical delivery, business outcomes, adoption, success criteria, budget utilization, risks, and dependencies. Assess whether initiatives are delivering against their original commitments, drive accountability for results, and identify where intervention, reprioritization, or funding adjustments are required. Ensure realized outcomes can be traced back to approved business cases and defined success measures.
• Executive Reporting & Stakeholder Management: Provide the VP of GTO and senior leadership with a consolidated view of the AI program, including roadmap progress, funding utilization, delivery performance, value realization, risks, dependencies, and decisions required. Maintain effective engagement across sponsors, segments, Technology, Enterprise AI, Finance, Risk, and other partners, translating complex information into clear executive insights and recommendations.
• AI-Driven Transformation & Reusable Capabilities: Identify opportunities to fundamentally redesign processes and ways of working through AI and Automation, moving beyond incremental improvements. Drive the development, reuse, and adoption of scalable AI capabilities, standards, playbooks, and common approaches that accelerate delivery and reduce duplication across GTO.

Required Qualifications

• 8+ years of experience across strategy and transformation, technology, AI, program management, product management, or related disciplines, with demonstrated experience leading complex, cross-functional programs.
• Demonstrated experience leading large-scale AI, Automation, technology, innovation, or transformation programs, including program governance, prioritization, funding, delivery oversight, and performance management.
• Strong strategic and analytical capabilities, with demonstrated experience translating strategy into prioritized programs, roadmaps, business cases, funding recommendations, and measurable outcomes.
• Strong financial acumen, including experience developing and evaluating business cases, cost-benefit analysis, managing budgets and funding, establishing success measures, and assessing value realization.
• Strong understanding of AI platforms and modern AI solution patterns, with sufficient technical fluency to understand delivery plans, challenge assumptions, assess dependencies and risks, and engage credibly with Technology and AI leaders.
• Strong program leadership capabilities, including the ability to oversee multiple concurrent initiatives, establish governance and delivery frameworks, manage complex dependencies, and drive disciplined execution across Business and Technology teams.
• Exceptional executive communication and stakeholder management skills, with the ability to synthesize complex strategic, financial, business, and technical information into clear insights, recommendations, and decisions for senior leadership.
• Demonstrated ability to influence and challenge senior stakeholders, drive accountability without direct authority, create structure in ambiguous environments, and manage competing strategic priorities.
• Demonstrated use of AI productivity tools and agentic workflows to accelerate analysis, synthesis, reporting, decision-making, and content development.

Preferred Qualifications

• Experience leading or managing an enterprise-scale AI, Automation, technology, innovation, or transformation program, including prioritization, funding, delivery, and value realization.
• Experience establishing program governance, portfolio prioritization frameworks, business cases, executive reporting, and value-realization models.
• Familiarity with enterprise AI architecture, MLOps/LLMOps, AI evaluation, Responsible AI, model governance, and the considerations involved in moving AI solutions from development into production.
• Experience scaling reusable AI capabilities across multiple teams, business segments, or geographies.
• Experience partnering directly with senior executives on strategy, funding, program performance, prioritization, and enterprise transformation.
• Financial services or other highly regulated industry experience strongly preferred.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [e-mail].

Région de référence du salaire

Toronto, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$113,260.00 CAD - $210,340.00 CAD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [e-mail] pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [e-mail] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre énoncé sur la collecte de renseignements personnels.