Director, Global Operations & Fulfillment

Default Brand; Vancouver; In loco; CAD 170.000 - 190.000; Tempo pieno

Descrizione del lavoro

Vessi is seeking a Director of Operations & Distribution to own the end-to-end performance of our IT infrastructure, logistics and fulfillment network across Canada and the US. This is a senior leadership role, but it is hands-on, balancing strategy with close operational involvement to drive results.

You will manage internal systems, 3PLs, warehouses, freight strategies, cross-border operations, inventory flow, peak readiness and continuous improvement, while partnering with finance and

Mansioni

• Own Vessi’s distribution and fulfillment strategy across ecommerce, retail, and wholesale.
• Ensure product moves efficiently from factory handoff through warehouses and ultimately to customers, stores, and wholesale partners.
• Stay close to operational performance and step directly into complex or high-impact issues when needed.
• Continuously improve service, cost, capacity, and reliability across the network.
• Lead peak-season planning, readiness, and contingency planning.
• Own Vessi’s freight, parcel, and transportation strategy.
• Negotiate rates and commercial terms with carriers and logistics partners.
• Oversee inbound freight from factory handoff through warehouse receipt.
• Own customs, brokerage, and cross-border logistics performance.
• Oversee duty drawback and other logistics cost-recovery opportunities.
• Step directly into high-impact freight, customs, or carrier issues when required.
• Own warehouse, freight, parcel, storage, and fulfillment cost performance.
• Build visibility into cost per order, cost per unit, and cost-to-serve.
• Identify and execute cost-reduction opportunities.
• Review major logistics invoices and commercial discrepancies.
• Partner with Finance on budgeting, accruals, and logistics cost reporting.
• Own the physical movement of inventory between warehouses, retail stores, and channels.
• Partner closely with Demand & Inventory Planning on inventory positioning and transfer requirements.
• Ensure inbound product is received accurately and on time.
• Identify inventory flow constraints early and resolve them before they impact availability.
• Own the operational flow and economics of returns.
• Improve the speed and cost of getting returned inventory back into available stock.
• Partner with Ecommerce, Customer Experience, and Product teams on return-related operational issues.
• Act as the business owner for the IT, logistics and fulfillment system requirements across NetSuite, Shopify, 3PLs, EDI, retail systems, and carriers.
• Identify opportunities to automate manual work and reduce operational risk.
• Own the company’s data infrastructure end to end: ERP administration, every integration across ecommerce, POS, EDI, 3PL/WMS, banking, and returns, and the integrity of the data flowing between them.
• Establish data-integrity discipline: daily variance monitoring across systems, root-cause analysis of discrepancies, and elimination of silent data drift.
• Own uptime and incident resolution across all channels, directing our MSP on endpoint, network, and identity administration.
• Rebuild high-friction manual processes AI-first across IT and distribution, and productionize the automation prototypes the team has already built.
• Document every system and SOP as you build: process flows, owners, failure modes — no black boxes.
• Govern AI spend with clear budgets and per-model cost visibility.
• Ensure operational SOPs are clear, current, and consistently followed.
• Own key operational KPIs including fulfillment SLA, shipping accuracy, receiving speed, carrier performance, inventory accuracy, and logistics costs.
• Review performance regularly and identify where intervention is required.
• Lead root-cause analysis for recurring operational failures.
• Ensure corrective actions are implemented and sustained.
• Build and own the company’s operating dashboards, leading our migration from legacy BI to an AI-native analytics stack with a single source of truth for company metrics.
• Align metric definitions across finance and channel owners so the company works from one set of numbers.
• Own the strategic and commercial relationships with Vessi’s 3PLs, warehouses, carriers, freight forwarders, customs partners, and critical logistics vendors.
• Manage external IT partners and SaaS vendors, including scope, SLAs, renewals, and spend rationalization.
• Set expectations, service standards, and performance requirements for external partners.
• Lead commercial negotiations, contract renewals, and major rate reviews.
• Own senior-level escalations and hold partners accountable for performance.
• Ensure recurring issues are addressed at the root cause rather than repeatedly managed as exceptions.
• Lead the IT, Logistics & Fulfillment team while remaining actively involved in the operation.
• Set clear direction and operating standards for the Manager and Specialist.
• Develop strong problem-solving, accountability, and escalation discipline across the team.
• Partner closely with Demand Planning, Finance, Ecommerce, Retail, Wholesale, Product, and Technology.
• Fulfillment is reliable across all channels.
• Inventory moves where it needs to be without unnecessary delay or cost.
• External partners understand expectations and are held accountable for performance.
• Logistics costs improve over time.
• Peak periods are planned well and executed without major disruption.
• Operational issues are solved at the root cause.
• The Manager can run the daily operation effectively within the framework and relationships established by the Director.
• The Director remains close enough to the operation to make strong decisions without becoming the bottleneck.

Descrizione del lavoro

Vessi is seeking a Director of Operations & Distribution to own the end-to-end performance of our IT infrastructure, logistics and fulfillment network across Canada and the US. This is a senior leadership role, but it is hands-on, balancing strategy with close operational involvement to drive results.

You will manage internal systems, 3PLs, warehouses, freight strategies, cross-border operations, inventory flow, peak readiness and continuous improvement, while partnering with finance and